Room Attendant

Raleigh Enterprises, Inc.; West Hollywood (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Raleigh Enterprises, Inc. is looking for a Room Attendant in West Hollywood to ensure clean and attractive guest rooms while providing excellent service to guests. The candidate should have a high school diploma or GED and preferably 1-2 years of experience, with a focus on luxury environments. The position requires flexibility for various shifts and strong communication skills. Physical requirements include lifting up to 50 pounds. Join a professional and supportive team dedicated to exceptional guest experiences.

Qualifications

• 1-2 years related experience preferred.
• Luxury hotel experience preferred.
• Intermediate English verbal skills required.

Responsibilities

• Maintain cleanliness of guestrooms and suites.
• Report lost items and communicate room-related issues.
• Adhere to cleaning guidelines and departmental policies.

Skills

Dependability

Attention to detail

Time management

Organizational skills

Communication skills

Education

High school diploma or GED

Job description

Job Summary

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Essential Duties and Responsibilities

• Ensure proper cleaning and sanitation guidelines of all guest rooms and suites (bedroom, living area, kitchen, outdoor spaces, bathroom), while adhering to hotel and department policies and procedures.
• Ensure safety, security, and proper handling/usage of assigned master keys and communication devices.
• Ensure any lost and found items are properly reported, recorded, and submitted according to the hotel and departmental Lost and Found Policy.
• Ensure any vital information is passed on to the AM Supervisor(s), e.g. room damage, lost and found, routine maintenance, etc., reporting any technical issues and maintenance needs.
• Must be able to cross‑train in other Housekeeping and Laundry related areas.

Competencies

• Is dependable and demonstrates an outstanding attendance record and is punctual.
• Displays high level of professional integrity and ethical conduct.
• Maintains calmness and composure under high levels of pressure.
• Adapts to frequent change, fast‑paced environment, delays, or unexpected events.
• Pays close attention to details.
• Can multitask and uses time efficiently and effectively.
• Demonstrates strong organizational and communication skills.

Requirements

Essential Skills, Experience, and Education

• High school diploma or general education degree (GED); or 1–2 years related experience; or equivalent combination of education and experience.
• Luxury hotel and/or luxury residence experience preferred.
• High volume / fast‑paced environment experience preferred.
• Intermediate English – verbal.
• Must have flexible work availability – all shifts, weekdays, weekends, and holidays.

Physical Requirements

• Employee will frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.