Room Attendant

Highgate; Rosemont (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Highgate Hotels in Rosemont, IL is seeking a Room Attendant to maintain clean, comfortable guestrooms and deliver attentive service to guests.

Responsibilities include cleaning rooms to standards, restocking supplies, and reporting maintenance needs while ensuring a positive guest experience.

Qualifications

• Excellent communication with guests and team members
• Able to stand for long periods and lift up to 50 lbs
• Able to follow instructions and operate cleaning equipment safely

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete pre-cleaning duties including guest supplies and linen for housekeeping cart.
• Remove trash and dirty linen from guestrooms and hallways.
• Keep hallways and public areas clean, neat, and vacuumed.
• Restock housekeeping cart for next day’s use.
• Replenish chemical bottles and supplies.
• Report missing items to Housekeeping Supervisor/Manager.
• Report maintenance repairs to Supervisor/Manager.
• Handle Lost and Found items per standards.
• Ensure overall guest satisfaction.

Skills

Communication

Stamina

Attention to detail

Customer service

Education

High School Diploma or equivalent

Job description

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximise asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximise asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Residence Inn Ohare/Rosemont

7101 Chestnut St

Rosemont , IL 60018

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for “Lost and Found” according to the standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.