Room Attendant

MCR Hotels; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Weekly Pay

Paid Time Off

Retirement Options

Health Insurance

Dental Insurance

Vision Insurance

Job summary

MCR Hotels in Miami is seeking a friendly Housekeeping Room Attendant to maintain clean, comfortable guest rooms and public spaces. You will dust, vacuum, change linens, stock supplies, and greet guests with a smile as part of a team committed to hospitality.

Required are basic English skills, a can-do attitude, and the ability to lift up to 50 pounds; the role offers weekly pay and benefits after 30 days for full-time teammates in a fast-paced hotel environment.

Qualifications

• Previous experience in hotel housekeeping a plus.
• Basic English communication skills.
• Ability to move up to 50 pounds occasionally.

Responsibilities

• Clean, dust, polish, and vacuum to meet hotel standards.
• Change linens, make beds, and leave the bathroom sparkling.
• Restock all guest room supplies and amenities.
• Inspect and clean appliances, including coffee maker.
• Organize linen closet, restock cart, and prepare for the shift.
• Greet guests with a friendly smile during your shift.
• Other duties as assigned by supervisor or manager.

Skills

Basic English communication skills

Job description

S ECTION ONE: MCR Universal Role Standards

EXECUTIVE SUMMARY

CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized and safe hotels for our guests.

AREAS OF EXCELLENCE

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

1. Happy Guests

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed.
• Guest Satisfaction : All Team Members work together to contribute to great guest satisfaction scores.
• Recovery : Ability to handle challenging guest situations with hospitality and a sense of urgency.
• Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities.
• Events: Awareness and support for all groups and events at the hotel.
• Technology: Understanding of relevant technology for each role.
• Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting.

2. Spotless Cleanliness

• Sparkling Clean Workspaces: All areas, both front and back of the house, should be kept clean and well-organized.
• Pitching In: Cleanliness is a team effort! Everyone may expect to pitch in to clean guest rooms and public spaces as needed, to ensure the hotel is well-organized and safe.
• Hospitality While Cleaning: Always greet every guest happily with a smile, by name if possible, while cleaning.

3. Product Consistency & Quality

• Checklists to 100% Accuracy: All operational checklists are completed accurately and at the designated times, every shift.
• Shift Handover Reports: Handover reports must be accurate and on time, for effective shift-to-shift communication.
• Flawless Uniform: All Team Members must wear a clean, approved uniform and be well-groomed per the Team Member Handbook, while wearing a nametag and smiling at all times.

4. Teamwork

• Communication: Communication between Team Members should be clear, honest, and professional.
• Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests.
• Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace.

SECTION TWO: Housekeeping Supervisor, Role Specific Duties and Expectations

TheHousekeeping Room Attendant makes our hotels feel like home. As a housekeeper, your contribution helps ensure guests an enjoyable and comfortable stay.

Responsibilities:

• Clean, dust, polish, and vacuum to make sure guest rooms and bathrooms meet hotel standards
• Change linens, make beds, and leave the bathroom sparkling
• Restock all guest room supplies and amenities
• Inspect and clean any and all appliances, including coffee maker
• Organize linen closet, restock cart, and prepare for the shift
• Greet guests that you encounter during your shift with a friendly smile
• Other duties as assigned by supervisor or manager

Requirements:

• Previous experience in hotel housekeeping a plus
• Basic English communication skills
• Ability to move, bend, lift, push, pull, and carry up to 25-30 pounds
• Ability to move up to 50 pounds occasionally
• Ability to stand and walk for an entire shift and perform repetitive motions
• A can-do attitude and a hands-on approach
• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel

Our Company

• MCR is the3rd-largest hotel owner-operatorin the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a$5.0 billion portfolioof148 premium-branded hotelscontaining more than 22,000 guestrooms across37 states and 106 cities.
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was namedone of Fast Company’s 10 Most Innovative Travel Companies of 2020.
• MCR is a three-time recipient of theMarriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and a recipient of theHilton Legacy Award for Top Performer.
• For the TWA Hotel at New York’s JFK Airport, MCR won theDevelopment of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS), the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Weekly Pay
• Paid Time Off
• Retirement Options
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members