Room Attendant

Trilogy- Huntsville Downtown.; Huntsville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life insurance

401k with employer match

Paid PTO

Uniforms provided

Job summary

Ascent Hospitality in Huntsville is seeking a Room Attendant to maintain clean guest rooms and public areas, ensuring a comfortable and welcoming experience for guests. The role emphasizes teamwork, reliability, and attention to detail in a fast-paced hotel environment.

You will perform linen handling, cleaning, restocking supplies, and safety checks, while delivering friendly service to guests and reporting maintenance needs promptly. Prior housekeeping experience is helpful but not required.

Qualifications

• Ability to understand, read, write and speak basic English.
• Ability to work flexible shifts.
• Excellent customer service skills.
• Team player with a positive attitude.
• High school education or equivalent preferred.
• 4–6 months housekeeping experience or training preferred.

Responsibilities

• Sorts, counts, folds, marks, or carries linens.
• Clean multiple rooms daily (beds, dusting, bathrooms, vacuuming).
• Replenishes supplies in rooms.
• Cleans corridors and stairways.
• Sweeps and scrubs bathroom floors.
• Cleans rugs, carpets, upholstery, and draperies.
• Dusts furniture; washes walls, woodwork, and windows.
• Empties wastebaskets and ashtrays.
• Transports trash to disposal area.
• Replaces light bulbs and replenishes bathroom supplies.
• Cleans vanity, toilet, mirrors, walls and bathroom fan.
• Performs quality checks on TV, phone, AC, and smoke detectors.
• Reports lost items and follows proper hotel procedures.
• Reports maintenance issues through proper channels.
• Uses supplies carefully and keeps equipment maintained.
• Wears proper uniform at all times.
• Scores 90%+ on room inspections.
• Greet guests with a friendly welcome.
• Knows in-house products and local area to assist guests.
• Organizes cart stock and maintains tidy stock area.
• Team attitude to assist co-workers when needed.
• Responds within 10 minutes to housekeeping needs.

Skills

Customer service

Teamwork

Flexible shifts

English basics

Attention to detail

Education

High school diploma or equivalent

Job description

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. So we’re constantly looking for individuals who work well together for a unified purpose. For our leadership, we’re looking for accomplished individuals with a passion to serve others, strong communicators who clearly understand the needs of others and trendsetters who excel at challenges and change. If this is what you’re all about, consider joining our Team.
Ascent Hospitality is looking for a uniquely qualified hospitality leader to join our team as Room Attendant!
The Room Attendant is responsible for cleaning guest rooms and assisting with cleanliness of guest floors hallways; maintaining cleanliness of public areas and restrooms in hotel by performing the duties outlined below. Other duties may be assigned as needed within the department.

BENEFITS:

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options!
• 401k with employerMATCH!
• Paid PTO!
• Uniforms Provided for most positions!

ESSENTIAL FUNCTIONS:

• Sorts, counts, folds, marks, or carries linens.
• Must be able to clean multiple rooms daily-including (changing lines, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures)
• Replenishes supplies such as drinking glasses and writing supplies.
• Cleans corridors and stairways.
• Sweeps and scrubs bathroom floors.
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Dusts furniture. Washes walls, and woodwork. Washes windows, door panels, and sills.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies. Replaces light bulbs.
• Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
• Completes a quality check on the television, telephone, AC, and smoke detectors.
• Removes any items left behind from room and takes to Lost and Found and follows proper hotel procedure.
• Reports any maintenance related problems to the maintenance department through the proper communication channels.
• Responsibility assumed for careful use of supplies and equipment issued for carrying out job responsibilities.
• Proper uniform must be worn at all times.
• Score of 90% or higher obtained on room inspections.
• Acknowledgement and a pleasant greeting given to each and every guest.
• Thorough knowledge of all in house product along with local area information to assist customer when needed.
• Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
• Team effort displayed in keeping the commercial area clean and neat.
• Timely (within 10 minutes) response to customer needs for housekeeping supplies.
• Guest name to be used at all times upon entering an occupied room.
• All vacant rooms will be checked daily to insure the status is correct.
• Maintain supply room in a clean, neat, and organized state.
• Display a team attitude and assist co-workers when the need arises.
  

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to comply in standardized situations with only occasional or no variables.
• Ability to work flexible shifts
• Must have excellent customer service skills.
• Must be able to work as a part of a team.

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
• Capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS:

• Professional and Energetic
• High school education or equivalent is preferred.
• Experience: four (4) to six (6) months Housekeeping experience or training preferred, but not required.