Room Attendant

Waterford Group Llc; Hanover (MD); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Hotel discounts

On-Demand pay

Job summary

Waterford Group Llc is hiring a Room Attendant in Hanover, Maryland. In this role, you will be responsible for maintaining clean and welcoming environments for our guests while promoting a positive team image.

Key responsibilities include greeting guests, changing bed linens, and ensuring public areas are clean. Candidates should possess customer service skills and attention to detail, working both independently and as part of a team.

Benefits include health insurance, paid time off, and hotel discounts.

Qualifications

• Keen eye for detail and great customer service skills.
• Pleasant demeanor and ability to work both independently and in a team.
• Able to meet high-performance standards with little supervision.

Responsibilities

• Greet guests and respond to queries.
• Change bed linen and make beds.
• Clean public areas and report maintenance needs.

Skills

Attention to detail

Customer service skills

Time management

Job description

Room Attendant Overview

First impressions are everything. As a Room Attendant with Waterford Hotel Group, you play a vital role in delivering an exceptional guest experience. You are responsible for creating clean, comfortable, and welcoming environments that allow our guests to relax and feel at home. Through attention to detail, efficiency, and pride in your work, you directly contribute to guest satisfaction, brand standards, and the overall success of the property.

Room Attendants are ambassadors of the hotel, promoting a positive image through professionalism, teamwork, and service excellence. Every room you service represents our commitment to quality and hospitality.

Responsibilities

• Greeting guests and responding to queries.
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms to supervisors or managers.
• Returning and restocking cleaning supplies at shift end.

Job Requirements

• A keen eye for detail, time management, and great customer service skills.
• A pleasant and friendly demeanor.
• Able to work as a team and independently.
• Flexible working hours.
• Ability to work with little or no supervision while meeting high‑performance standards.
• Physical mobility and stamina.
• Must be able to pass a background check.
• Ability to follow instructions.

Benefits

Health insurance is available on the first of the month after hire. Full‑time associates can enroll in medical, dental and vision coverage; part‑time associates averaging 17.5 hours a week can enroll in dental and vision coverage. Supplemental insurance options are available.

Paid time off within the first 90 days of employment. Paid holidays for eligible associates. Five‑year or more tenure: paid days off for birthday and employment anniversary. On‑Demand pay (24/7). Pet insurance discount. 401(k) plan. Hotel discounts. Shoes for Crew subsidy.

Equal Opportunity Employer

EOE/M/F/D/V