Room Attendant

Camelback Resort; Durham (NC); On-site; USD 18,000 - 25,000; Full time

Job summary

Peregrine Hospitality in the United States is hiring a housekeeping associate to maintain guest rooms and public areas to hotel standards.

You will perform cleaning, stocking, deep cleaning, and respond to guest requests with high-quality service, while following safety guidelines and 4 Keys service standards.

This role requires teamwork, attention to detail, and the ability to work under pressure in a fast-paced hotel environment.

Qualifications

• Understand and align with the mission, vision, and goals of the hotel.
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.

Responsibilities

• Clean and prepare guest rooms to hotel standards.
• Vacuum, mop, dust, and sanitize all surfaces and floors per OSHA guidelines.
• Maintain cleanliness and organization of assigned areas.
• Stock and manage housekeeping cart; restock daily.
• Complete deep cleaning and scheduled projects.
• Report maintenance issues; manage lost and found items.
• Respond promptly to guest requests with high-quality service.
• Follow safety, security, and hotel procedures; adhere to attendance and reliability standards.
• Know and comply with departmental policies, service procedures, and 4 Keys standards.
• Perform additional duties as assigned by management.

Skills

Mission alignment

Prioritization

Effective communication

Team collaboration

Job description

• Clean and prepare guest rooms by properly making beds, restocking supplies, replacing linens and towels, and ensuring bathrooms and amenities meet hotel standards.
• Vacuum, mop, dust, and sanitize all surfaces and floors, including walls, windows, fixtures, furniture, and sliding doors using proper cleaning chemicals per OSHA guidelines.
• Maintain cleanliness, sanitation, and organization of assigned areas including guest rooms, hallways, stairwells, vending areas, foyers, and linen closets.
• Stock and manage housekeeping cart with necessary supplies, tools, and linen throughout the shift; return and restock at end of day.
• Complete deep cleaning and scheduled projects to uphold cleanliness and presentation standards in rooms and public areas.
• Report maintenance issues and remove unneeded room items (e.g., rollaways, cribs) as needed; turn in lost and found items to the supervisor.
• Respond promptly and professionally to guest requests, anticipating needs and delivering high-quality service.
• Follow all safety, security, and hotel procedures while working efficiently with other departments and adhering to attendance and reliability standards.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Essential Functions

• Clean and prepare guest rooms by properly making beds, restocking supplies, replacing linens and towels, and ensuring bathrooms and amenities meet hotel standards.
• Vacuum, mop, dust, and sanitize all surfaces and floors, including walls, windows, fixtures, furniture, and sliding doors using proper cleaning chemicals per OSHA guidelines.
• Maintain cleanliness, sanitation, and organization of assigned areas including guest rooms, hallways, stairwells, vending areas, foyers, and linen closets.
• Stock and manage housekeeping cart with necessary supplies, tools, and linen throughout the shift; return and restock at end of day.
• Complete deep cleaning and scheduled projects to uphold cleanliness and presentation standards in rooms and public areas.
• Report maintenance issues and remove unneeded room items (e.g., rollaways, cribs) as needed; turn in lost and found items to the supervisor.
• Respond promptly and professionally to guest requests, anticipating needs and delivering high-quality service.
• Follow all safety, security, and hotel procedures while working efficiently with other departments and adhering to attendance and reliability standards.
• Maintain knowledge of and comply with departmental policies, service procedures, 4 Keys service standards, and safety and security procedures.
• Perform all additional duties as assigned by management.

Skills And Abilities

• Understand and align with the mission, vision, and goals of the hotel.
• Prioritize tasks, work efficiently with limited supervision, and manage multiple tasks with attention to detail, speed, and accuracy.
• Communicate effectively in the primary workplace language, demonstrating excellent communication, follow-up, and organizational skills.
• Work well under pressure and in challenging conditions, using good judgment to resolve problems, follow directions, and collaborate effectively as part of a team.

Physical Requirements

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift and/or carry up to 50 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Push and pull carts weighing up to 150 pounds
• Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation
• Ability to bend and twist, push, and pull, stoop, and kneel
• Ascend and descend a ladder

Disclaimer

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: [e-mail]

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Peregrine Hospitality participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Behaviors

Preferred

• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.