Room Attendant

Highgate Hotels, LP; Dickson City (Lackawanna County); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Room Attendant to maintain clean and attractive guestrooms. This role is vital in ensuring guest satisfaction through attentive and courteous service. You will be responsible for cleaning rooms, restocking supplies, and reporting maintenance issues. Join a forward-thinking company that values your contributions and offers a supportive work environment. If you have a passion for service and a keen eye for detail, this opportunity is perfect for you!

Qualifications

• High School diploma or equivalent preferred.
• Ability to exert up to 50 pounds of force occasionally.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Restock housekeeping cleaning cart for next day's use.
• Ensure overall guest satisfaction.

Skills

Effective verbal communication

Attention to detail

Customer service orientation

Education

High School diploma or equivalent

Job description

Room Attendant

Requisition ID: 2024-58065

Category: Housekeeping

Location: US-PA-Dickson City

Property: Fairfield Inn Scranton

Compensation Type: Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality-forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous, and efficient service to all guests.

Responsibilities

• Thoroughly clean guestrooms according to standards.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Keep all hallways, public areas, and closets clean, neat, and vacuumed.
• Restock housekeeping cleaning cart for next day's use.
• Replenish chemical bottles.
• Report all missing items from room (e.g., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Handle items for 'Lost and Found' according to standards.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Effective verbal and written communication skills with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.

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