Room Attendant

Sonesta Hotels International Corporation; Arlington (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Hotel Discounts

Educational Assistance

Parental Leave

Life Insurance

Disability Insurance

Employee Perks

Job summary

The Room Attendant at Sonesta International Hotels cleans guest rooms and public spaces to high brand standards, and may assist in the laundry area. The role supports guest satisfaction through timely room readiness and attention to detail.

Ideal candidates will have housekeeping experience, good English, and be able to work mornings, evenings, weekends and holidays. In return, Sonesta offers medical/dental/vision, 401(k), paid time off, hotel discounts, and education assistance.

Qualifications

• Some previous housekeeping experience preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Frequently standing up, bending, and moving about the facility.

Responsibilities

• Deliver on the Sonesta Service standard in all guest interactions.
• Respond to guest complaints and requests to ensure satisfaction.
• Clean and service rooms or areas according to standards; beds, bathrooms, trash, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied.
• In laundry assignments, monitor supplies and operate washers/dryers.
• Promote teamwork and coordinate with other shifts and management.
• Ensure compliance with health and safety regulations.
• Perform other duties as assigned.

Skills

Housekeeping experience

English fluency

Job description

We're Sonesta International Hotels.

The 8th largest hotel company in the U.S.-and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive

bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction.

Job Description

DUTIES AND RESPONSIBILITIES

• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers' guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• May regularly assist with deep cleaning projects.
• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

• Some previous housekeeping experience preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Basic reading, writing and mathematical abilities are preferred.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Will be required to work mornings, evening, weekends, and holidays.

Additional Job Information/Anticipated

Pay Range

Benefits

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.