Room Attendant

The-Olympia-Companies-1; Amherst (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401K plan with discretionary match

Paid time off (PTO)

Paid holidays

Earned wage access

Employee assistance program (EAP)

Travel discounts for hotel stays

Job summary

The Inn on Boltwood, part of Olympia Hospitality, is hiring a housekeeping attendant in Amherst, MA. You will clean guest rooms, replenish amenities, and maintain cleanliness standards across suites. The role requires interacting kindly with guests while upholding privacy and safety guidelines.

You will perform deep cleaning as needed, coordinate with supervisors, and ensure inventory of supplies. A background check applies; the position offers a structured, team-oriented environment with growth

Qualifications

• Prior housekeeping/cleaning experience and customer service experience preferred.
• Very physically demanding role requiring walking, standing, bending, lifting and kneeling.
• Background check is required for all applicants.

Responsibilities

• Clean and maintain guest rooms and suites to established cleanliness standards.
• Stock linens, towels, and toiletries and report deficiencies to the supervisor.
• Perform deep cleaning tasks as needed, including carpet shampooing and sanitizing fixtures.
• Greet guests in a friendly manner and respect privacy during service.
• Respond to guest requests and provide information to enhance their stay.
• Report issues to the appropriate department and work with staff to resolve them.
• Follow safety protocols and company policies to ensure a safe environment.

Skills

Customer service

Communication

Fast learner

Attention to detail

Stays calm under pressure

Education

Housekeeping experience preferred

Job description

We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team.

Join a Team that Puts Your Well-Being First!

At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job – you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.

Here's how we show our commitment:

• Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
• Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
• Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
• Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
• Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
• Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!

We're more than just a business - we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career.

Responsibilities

• Clean and maintain guest rooms and suites according to established cleanliness and hygiene standards, including making beds, vacuuming carpets, dusting furniture, and replenishing amenities.
• Ensure that all linens, towels, and toiletries are properly stocked and refreshed in guest rooms, and report any deficiencies or damages to the housekeeping supervisor.
• Perform deep cleaning tasks as needed, such as shampooing carpets, scrubbing floors, and sanitizing bathroom fixtures, to maintain a high level of cleanliness and sanitation.
• Greet guests in a friendly and courteous manner while respecting their privacy and confidentiality during room cleaning and service.
• Respond promptly to guest requests and inquiries, and assist with providing information or assistance to enhance their stay experience.
• Report any issues or concerns raised by guests, such as maintenance issues or housekeeping requests, to the appropriate department for resolution.
• Work collaboratively with other room attendants, housekeeping supervisors, and other hotel staff to ensure smooth operation and coordination of housekeeping services.
• Communicate effectively with colleagues and supervisors to relay important information, such as room status, special requests, and guest preferences, to facilitate efficient workflow.
• Follow all safety protocols and procedures to ensure a safe working environment for yourself, your colleagues, and our guests.
• Adhere to health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
• Report any safety hazards, accidents, or incidents to the housekeeping supervisor immediately and take appropriate action to mitigate risks.

Skills Required

• Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure.

Experience / Education

• Prior housekeeping/cleaning experience and customer service experience preferred.

Physical Demands

• This is a very physically demanding job that requires extended periods of walking, standing, bending, lifting, twisting and kneeling. Reasonable accommodations may be made to enable eligible individuals to perform the essential functions. (See Physical Requirements section for detailed information).

• All employees of Inn on Boltwood are subject to a background check

**All applicants at the The Inn on Boltwoodare subject to a background check

The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.