ROK-BARTENDER-MUNCH-PT

Rocky Gap Casino Resort; Flintstone (MD); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Paid time off

Health, vision, dental benefits

401(k) plan with match

Tips/commissions

Emergency care access

Job summary

Rocky Gap Casino Resort is seeking a beverage server responsible for providing beverage service to guests and servers with prompt, courteous attention. You will mix and serve drinks, process orders, maintain a clean bar, manage records for liquor and supplies, and ensure compliance with health and safety standards.

You report to the Food & Beverage Supervisor and Manager. Candidate must be 21+, have strong guest service experience, and be able to verify right to work in the United States.

Qualifications

• High school diploma preferred; 2–3 years of beverage or service experience preferred.
• Excellent communication and guest service skills required.
• Ability to pass background checks and obtain work cards.
• Must be 21+ and able to verify right to work in the U.S.

Responsibilities

• Mixes and serves alcoholic and non-alcoholic beverages according to recipes.
• Promptly serve beverages to guests and servers; maintain clean bar area.
• Take and fulfill food and drink orders; assist dining area cleanliness.
• Manage liquor store and supplies records.
• Follow health, safety and sanitation standards; adhere to POS entry before serving drinks.
• Assist with cash handling and payment processing; follow cash policies.
• Ensure proper age verification and guest inquiries directed to management.
• Complete side work and closing duties as assigned.
• Support responsible alcohol service and guest satisfaction.

Skills

Excellent communication

Polite and neat appearance

Team player

Guest service experience

Numeracy basics

English literacy

Shift flexibility

Fast-paced environment

Background check clearance

Education

High School Diploma or equivalent

2–3 years experience in beverage/service

Tools

POS system

Job description

Responsible for the beverage service to guests and servers ensuring efficient and prompt service for restaurant guests.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Mixes and serves alcoholic beverage and/or non-alcoholic beverages according to established recipes and procedures.
• Mixes and serves beverages in a service station capacity to Beverage/Food Servers in a prompt and efficient manner.
• Takes and fills all food and drink orders and assists in maintaining guests dining area in a clean and neat manner.
• Receives, issues and keeps necessary records of liquor store and supplies.
• Maintains a neat and clean bar station on a continual basis.
• Has knowledge of all Gaming and beverage regulations.
• Monitors guest alcohol consumption and responds accordingly.
• Keeps sight lines neat and organized.
• Ensures no drinks are served unless entered into POS system.
• Receives payment from food and beverage guests/servers in a prompt and courteous manner.
• Adheres to established cash control policies and procedures.
• Requests identification from guests when legal age is in question.
• Answers any guest questions and directs concerns to appropriate management.
• Assists in maintaining standards of health, safety, and sanitation.
• Completes side work, set up or closing duties as assigned.
• Follows all responsible alcohol service guidelines to help assist with guests’ responsible consumption.
• All other duties as assigned.

REPORTING LINE

You will report directly to the Food & Beverage Supervisor and then the Food & Beverage Manager.

QUALIFICATION REQUIREMENTS

• Must have excellent communication skills, be polite, and present a neat appearance at all times.
• The ability to work with others as a team in an efficient manner.
• The ability to apply common sense reasoning to variety of situations
• Proven experience providing high level of guest service
• The ability to add and subtract two-digit numbers and to multiply and divide
• The ability to read, write, comprehend simple instructions, short correspondence, and memos in English
• The availability to work all shifts.
• The ability to work in a fast-paced environment and stressful situations.
• Must be at least 21 years old.
• Must be able to pass a background investigation and obtain and maintain all work cards as required by the company.
• The ability to verify the right to work in the United States.

EDUCATIONAL AND/OR EXPERIENCE

High School Diploma or equivalent preferred. A minimum of two to three years of experience preferred.

PHYSICAL DEMANDS

Ability to stand, walk, and move throughout the property for prolonged periods of time. Ability to push, pull, bend, reach, squat, kneel, crawl, twist, sit, climb, balance, carry and lift to 50 lbs. Constant use of hearing, speech, vision (including distinguishing between shades of color), radios, and tools or equipment requiring a high degree of dexterity.

WORK ENVIRONMENT

Will be exposed to working in a noisy environment and seasonal elements.

Our company offers a fun work environment, opportunities for professional growth, paid time off accrual and benefits, including single or family health, vision, and dental benefits, and access to emergency care for eligible team members. 401(k) plan with match available for permanent positions after 90 days.

Potential to earn tips and/or commissions.