ROI Support Specialist - Remote

Sharecare; Phoenix (AZ); Remote; USD 42,000 - 52,000; Full time

Job summary

Sharecare is seeking an organized, detail-oriented Support Associate to assist Release of Information Specialists. You will help process requests for patient medical records, ensuring HIPAA compliance and timely data entry in secure systems.

This role requires strong communication, ability to work independently in a remote, fast-paced environment, and familiarity with health information workflows. Prior exposure to Record Management, Excel and intranet tools is a plus.

Qualifications

• Experience handling patient records and HIPAA awareness.
• Proficient with basic office software and secure data entry.
• Ability to navigate electronic record workflows with accuracy.
• Detail-oriented with strong time-management and reliability.

Responsibilities

• Assist Release of Information specialists with fulfillment of medical records requests.
• Ensure HIPAA compliance and adherence to state/federal laws.
• Enter data and perform quality control for record requests.
• Coordinate with Customer Service to resolve questions about requests.
• Investigate workflow issues to minimize turnaround delays.
• Identify and escalate critical issues affecting release of information.

Skills

Attention to detail

Communication skills

Reliability and professionalism

Independent work

Fast-paced environment

Tools

Record Management

Intranet

Exceptions Management

Word

Excel

Outlook

Job description

Remote

Full time

R-102114

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related tofulfilling or fulfilledRelease of Information requests for patient medical records.

Essential Functions:

• Assist Release of Information Specialists to resolve issues related to fulfillment of medical recordsrequests

• Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release ofInformation

• Perform Data Entry & Quality Control measures for fulfillment of medical recordsrequests

• Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical recordsrequests

• Research and resolve workflow and record issues quickly to minimize delays inturnaround

• Identifyand escape critical andimportant issuestomanagement

Qualifications:

• Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Servicerequired, 1 year or morepreferred

• Ability to use internalelectronic based record workflow systems such as Record Management, Intranet,Exceptions Management, Word, Excel, Outlook,etc.

• Attention todetail

• Ability to work in a fast-paced, production-orientedenvironment

• High levelof reliability,productivityand professionalism

• Goodcommunication skills, both written and oral

• The ability to work independently and being productive with littlesupervision

Physical Requirements:

• Ability to sit or stand forlong periodsoftime

• Physicalability to lift and carry 25lbs.ofmaterials

• Manual dexterity and strengthsufficient enoughto enter information via computer keyboard forlong periodsof time, to write notes and information needed, and to pick up and hold paperwork, supplies and otheritems

• Eyesight sufficient to effectively read documents and to accurately view information on a computermonitor

• Speaking and hearing ability sufficient to effectively communicate

• Eye/hand coordination,hearingand visual acuity necessary forday to daytasks

HIPPA/ Compliance:

• Maintain privacy of allpatient, employee and volunteer information and access such information only on aneed-to-knowbasis for businesspurposes

• Comply withall regulationsregardingcorporate integrity and securityobligations

• Report unethical,fraudulent,or unlawful behavior oractivity

• Maintain current and yearly HIPAAcertification

Information Governance Accountabilities:

• A high-level understanding of the organization’s information governance program and role-specific accountabilities

• A thorough understanding of role requirements, including policies,proceduresand processes, to include how individual workimpactsthe organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data andinformation

• Commitment to discuss questions and recommendations about processes and any observed variations in performing tasksin order toensure a standardized approach to work and servicesprovided

• Participation in education asrequiredfor corporate compliance and role-specific functions andtasks

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.