ROI Medical Records Specialist - Remote

Sharecare; Indianapolis (IN); Remote; USD 38,000 - 46,000; Full time

Job summary

Sharecare is seeking a Remote Full-time Release of Information Clerk to process requests with accuracy and privacy. You will safeguard patient privacy, ensure authorized access, and comply with HIPAA and company policies while delivering high-quality customer service.

Responsibilities include retrieving and returning charts, stamping dates, validating requests, performing quality checks, and maintaining equipment and records in a secure, efficient workflow.

Qualifications

• High School diploma or GED is required.
• Minimum 2 years of experience in a medical records setting preferred.
• Proficient with Microsoft Word and Excel.
• Excellent organizational skills and attention to detail.
• Typing speed around 50 wpm and ability to learn new equipment quickly.
• Strong customer service skills and teamwork.

Responsibilities

• Processes release of information requests accurately and promptly.
• Date-stamps requests and highlights pertinent data.
• Validates requests and authorizations for release of information.
• Performs quality checks for accuracy, confidentiality, and invoicing.
• Maintains equipment and work area in good condition.
• Delivers excellent customer service and proactively addresses concerns.
• Manages incoming inquiries by phone, mail, or fax as needed.
• Ensures compliance with HIPAA and state/federal regulations.

Skills

Customer service skills

Multitasking

Self-motivated

Team player

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Fax machine

Scanner

Job description

Remote

Full time

R-102061

Job Description:

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary:

This position is responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. Associate must at all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations.

Essential Functions:

• Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.

• Date stamps all requests and highlights pertinent data to facilitate processing.

• Validates requests and authorizations for release of medical information according to established procedures.

• Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.

• Maintain equipment in excellent operating condition (inside and out).

• Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems.

• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.

• Maintains a neat, clean, and professional personal appearance and observes the dress code established.

• Maintains a clean and orderly work area, insures that records and files are properly stored before leaving area.

• Maintains working knowledge of the existing state laws and fee structure

• Works within scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help out during backlogs

• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.

• Maintains confidentiality, security and standards of ethics with all information.

• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.

Qualifications:

• High School Diploma (GED) required

• A minimum of 2 years prior experience in a medical records department or like setting preferred

• Must have strong computer software experience -- general working knowledge of Microsoft Word and Excel required

• Excellent organizational skills are a must

• Must be able to type 50 wpm

• Must be able to use fax, copier, scanning machine

• Must be willing to learn new equipment and processes quickly.

• Must be self-motivated, a team player

• Must have proven customer satisfaction skills

• Must be able to multi-task

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.