Robson Ranch Beer/Wine - Customer Service Spec - Part time

H-E-B; Denton (TX); On-site; USD 16,531 - 22,041; Full time

Job summary

H-E-B is seeking a Customer Service Specialist to maintain a well‑stocked department and deliver superior service in a fast‑paced retail environment.

You will stock, rotate products daily, assist customers, support inventory, and uphold safety and sanitation standards while contributing to department displays and overall store performance. This role requires strong communication, basic math for price checks, and adherence to safety policies.

Qualifications

• 18+ years of age.
• 1+ year of work experience.
• Strong customer service skills.
• Reading and writing skills.
• Planning and organizing skills.
• Communication and interpersonal skills.
• HS Diploma or GED or equivalent.
• Completion of Company Orientation and Safety Training.

Responsibilities

• Stocking and rotates items daily, maintains shelves and back area.
• Provide superior customer service and assist customers with selections.
• Merchandise products effectively using suggestive selling techniques.
• Ensure food safety and sanitation on the sales floor and equipment.
• Assist with inventory control and prepares store displays.

Skills

Strong customer service skills

Reading and writing skills

Planning and organizing

Communication and interpersonal skills

Education

HS Diploma or GED or equivalent

Job description

Responsibilities

As a Customer Service Specialist, you'll be responsible for providing a well‑stocked and well‑maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards.

Key Responsibilities & Essential Functions

• Stocking: stocks and rotates items as needed, assists with inventory control, loads, unloads, and moves product, organizes, cleans, and prepares the back area for the night crew and incoming trucks, organizes merchandise on pallets to make the department presentable to the public, ensures integrity of shelf tags and signage in the department; may create or prepare signage as needed, maintains standards in shrink, safety, inventory control, and sanitation, checks shipments for out‑of‑date and damaged product to ensure freshness, builds, stocks, maintains, and takes down store displays
• Customer Service Assistant duties as needed
• Customer Service: provides superior customer service, answers customer questions regarding products and assists them with selections, helps customers locate store merchandise
• Sales: merchandises product effectively, uses suggestive selling techniques to meet customer needs and build department sales
• Food Safety / Sanitation: cleans and sanitizes sales floor, display cases, prep areas, and equipment, properly handles and maintains the operation of all equipment, complies with departmental SOPs and store operating procedures

Additional Department‑Specific Responsibilities / Pre‑requisites

Beauty: knowledge of beauty and cosmetic aids; Drugstore / General Merchandise: prepares tags and signs as needed; Entertainment: knowledge in the audio / video field, knowledge of specialty products, movies, music, electronics, and video games; Grocery: organizes, cleans, and prepares back area for the night crew and incoming trucks, prepares tags and signs as needed; Texas Backyard: basic knowledge of chemical recommendations, basic knowledge of the nursery business and plant recommendations, ability to complete Green Thumb training (H‑E‑B internal training)

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job‑related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Age Requirement: 18+ | Work Experience: 1+ years of experience

• Required Knowledge/Skills/Abilities: strong customer service skills
• Required Reading and writing skills
• Required Planning and organizing skills
• Required Communication and interpersonal skills
• Required Education: HS Diploma or GED or equivalent
• Required Licenses/Certifications: completion of Company Orientation and Safety Training

Physical Demands & Working Conditions

Function in a fast‑paced retail environment, performing detailed and precise tasks. Perform the following based on your Department:

• Beauty: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, squat, crouch, kneel, climb stairs, climb ladders, pivot, twist, push / pull with arms; occasionally be exposed to cold, loud noise, and wet conditions; demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to loud noises, ambient temperatures, and wet conditions; demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs
• Dairy: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, stair climb; occasionally be exposed to cold, loud noises and wet conditions; demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs
• Frozen: constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach at overhead, shoulder, knee, floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms; occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions; demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs
• Texas Backyard: constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, shoulder, knee, floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to wet conditions and loud noise; frequently be exposed to ambient temperatures; demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs

While there may be exceptions, the measurements noted are generally defined as—Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5 hours per 8‑hour day; Occasionally: 0 hours per 8‑hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager. The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Last revised: 6/1/2019.