Robotic Welder Service Technician

Cloosrobot; Schaumburg (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A robotics company in Schaumburg, IL is seeking a motivated Robotic Welder Service Technician to join their Customer Support Team. This role requires knowledge of servo-controlled robotic systems and involves repairs, installations, and customer training both on-site and remotely. The ideal candidate will demonstrate strong customer service skills and a problem-solving attitude, with potential for up to 70% travel. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Experience with robotic welding equipment repair
• Ability to identify defective servo motors and power supplies
• Experience with customer training on equipment operation

Responsibilities

• Perform repairs on customer equipment at various locations
• Install robotic welding equipment at customer sites
• Provide customer support and training on equipment use
• Conduct preventative maintenance on robotic systems

Skills

Knowledge of servo controlled robotic systems

Customer service skills

Basic robot programming

Problem-solving abilities

Job description

Title: Robotic Welder Service Technician – Business Unit: (unspecified) – Reports to: Service Manager – FLSA Status: Non Exempt – Location: Schaumburg, IL – Revision Date: 1/12/26

Summary

North America is looking for a motivated and experienced Field Service Technician to help grow our Customer Support Team. The ideal candidate will have a working knowledge of servo‑driven robotic systems, including identifying defective servo motors, servos, and power supplies, and resolving issues with dual channel E‑stop circuits. A successful Field Service Technician will face customers directly; that interaction must be professional and a positive reflection of the company.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions

• Repair customer equipment either in‑house or at customer facilities throughout North America.
• Install robotic welding equipment at customer facilities throughout North America.
• Provide customer support at customer facilities of new and used equipment.
• Provide basic robot programming support during and after robot system installations.
• Address customer concerns about their equipment and report such concerns and possible resolutions to the appropriate parties.
• Train customers on how to correctly operate and maintain their equipment.
• Perform preventative maintenance on robotic welding equipment either in‑house or at customer facilities throughout North America.
• Calibrate robotic welding equipment either in‑house or at customer facilities throughout North America.
• Perform in‑house assembly and testing of new and used equipment.
• Provide in‑house customer service and/or support via telephone, SMS, and e‑mail.
• Assemble robotic systems.
• Open to up to 70% travel.