Roadside Support Center Supervisor: New Calls & Follow-Up

Cox Automotive; Warwick (RI); On-site; USD 56,000 - 83,000; Full time

Benefits offered by this job

Vacation with pay

Seven paid holidays

Wellness benefits

Job summary

Cox Automotive in Warwick, RI is seeking a Supervisor to lead a fast-paced New Call/Follow Up team and drive service quality in roadside assistance. You will coach staff, manage schedules, and ensure accountability while fostering engagement.

The role focuses on monitoring performance, providing ongoing coaching, coordinating 24/7 staffing, and collaborating with teams to improve dispatch timeliness and customer service excellence.

Qualifications

• High School Diploma or GED with 5+ years in a contact center.
• Strong Microsoft Office skills.
• Excellent communication and cross-team collaboration.

Responsibilities

• Lead and coach a New Call/Follow Up team to meet performance targets.
• Manage scheduling for 24/7 operations.
• Monitor performance and provide coaching to improve dispatch timeliness and productivity.
• Interact with customers and service providers to ensure efficient handling of roadside events.
• Analyze trends to identify service improvements.
• Support employee engagement and contribute to a positive team environment.
• Complete special projects as assigned.

Skills

Leadership

Coaching

Communication

Collaboration

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cox Automotive in Warwick, RI is seeking a Supervisor to lead a fast-paced New Call/Follow Up team and drive service quality in roadside assistance. You will coach staff, manage schedules, and ensure accountability while fostering engagement.

The role focuses on monitoring performance, providing ongoing coaching, coordinating 24/7 staffing, and collaborating with teams to improve dispatch timeliness and customer service excellence.