Roadside Assistance Driver - Flatbed

Aaa-Northeast; West Springfield (MA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Wellness incentives

Tuition reimbursement

Free AAA membership

Job summary

AAA Northeast is seeking a Roadside Service Tech Flatbed to provide best-in-class roadside solutions for AAA members. You will handle calls, assess safety, perform minor mechanicals, and tow vehicles when required, all while upholding AAA standards and promoting services.

You must be at least 21 with a valid state license, pass DOT pre-hire checks, and join a 24/7 operation requiring flexibility across shifts. Competitive pay and benefits are offered.

Qualifications

• Requires high school diploma or GED and automotive training.
• 21+ years of age with valid driver’s license and DOT pre-hire card.
• Active DOT driver qualification and safe driving record per policy.

Responsibilities

• Respond to member requests with ETA and locate members on scene.
• Provide safe, basic mechanical assistance and perform battery boosts or tire changes as trained.
• Tow vehicles when needed following policy and ensure member safety and satisfaction.
• Educate members on AAA products and services and promote additional offerings.

Skills

Customer service

Safety awareness

Mechanical aptitude

Driver's license

DOT card

Education

High School Diploma or GED

Automotive training

Tools

Flatbed tow equipment

MDC computer

Diagnostic tools

Job description

The Roadside Service Tech Flatbed is responsible for providing safe and best in class roadside solutions for AAA members while ensuring positive member experiences in a tow vehicle or flatbed vehicle. Flatbed Technicians are responsible for responding to member requests for service within a given ETA (estimated time of arrival). They ensure personal safety, member safety and vehicle security, educate members on possible issues, provide jump starts, replace flat tires, present vehicle entries and other related services. Provides minor mechanical assistance (if trained and equipped) in attempt to get member's vehicle on-the-go instead of tow. If not successful, then tow disabled vehicles to repair facilities or other member requested destinations; promote AAA products and services; ensure complete resolution of member issues. Flatbed Technicians achieve club performance standards for go rates and membership satisfaction.Compensation: The pay range for this position is $21.50 - $24.20 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.Additional Compensation on top of regular hourly pay:Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.Shift: Wednesday, Thursday, Friday, Saturday 10:00am - 8:30pmWhat you will do:Accepts calls and responds to Dispatch or members with ETA to destination. Locates members and greets members to take action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious), in addition to handling the technical aspects of the situation. Assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.Provides efficient minor mechanical assistance (if trained and equipped) and towing service: Asks probing questions to help diagnose probable causes of breakdowns. Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation. Provides battery boost as appropriate; follows all safety procedures. If towing is required, safely tows vehicles established Club policies and procedures, along with AAA towing manual guidelines or manufacturer’s specifications, as appropriate.Maintains AAA high standard of service and image: Maintains service vehicle and equipment in good safe working order (conduct safety checks). Maintains inventory of tools and products to ensure all service calls can be completed. Follows all traffic and motor vehicle laws as well as safety procedures to avoid injury, crash and damage. Maintains a professional image (self and vehicle) to positively represent the AAA brand. Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if vehicle is to be towed (subject to Club policies and procedures). Operates in vehicle MDC computer to receive and update information regarding calls. Collects Club revenue through cash and credit cards accurately based on services rendered. Safeguard confidential information and follow proper guidelines on paperwork according to Club policies.Promotes AAA products and services: Educates members on AAA battery replacement service and refers call to appropriate technician. Promotes other AAA products and services. Works with Dispatch to get members to their intended destinations (e.g., hotel, airline reservations, rental car).Ability to work independently with little face-to-face contact with other members of the service team. Must be flexible and adapt to work a variety of shifts to cover a 24/7 operation.Takes special care to prevent damage and injury in locating ideal securing points, understanding and responding to changing vehicle dynamics with something in tow.Working under pressure, in busy circumstances, with various traffic conditions, weather conditionsOther duties may be assigned.What You Will NeedHigh School Diploma or GED requiredAt least 21 years of age required andPost-secondary training in automotive mechanics and familiarity of electrical troubleshooting requiredActive and valid driver’s license issued by only one state or jurisdiction Required andDOT card pre-hire and as a current employee within 1 Year Required andSatisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy RequiredWhy AAA NortheastCareer Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.What We OfferAward-Winning: We’ve been named as a Top Employer for the last 7 yearsHealth Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay periodPaid Time off: 3 weeks’ vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annuallyAdditional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our “cameras on” approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we’re located.We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.