Roadside Assistance Driver - Battery (60946)

AAA Northeast; Massachusetts; On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Paid time off

Tuition reimbursement

Sign-on bonus

Job summary

AAA Northeast in Massachusetts is seeking a Roadside Assistance Driver. The role includes responding to member requests, assessing scenes, communicating battery service details, and providing safe, courteous assistance.

The position carries a $2,500 sign-on bonus and an hourly pay range of $23.50–$26.45, with additional shift differentials and potential incentives. Qualifications include a GED, 21+ years old, and a valid driver's license; DOT pre-hire eligibility is required.

Qualifications

• High School GED required.
• At least 21 years of age.
• Post-secondary automotive training preferred.
• Active and valid driver’s license (state/jurisdiction).
• Able to obtain and maintain DOT pre-hire card.

Responsibilities

• Responds to member requests for service.
• Accepts calls and provides ETA; clarifies location and vehicle issues.
• Ensure safe scene and location for service.
• Calms customers and provides guidance on battery program.
• Explain battery program, testing and recommended battery type.
• Report diagnostic results and referrals to approved facilities.
• Maintain vehicle and equipment, inventory, and safety checks.
• Operate laptop for van activity, invoicing, and inventory.
• Possess Battery Service Vehicle certification.

Skills

Customer service

Problem solving

Communication

Education

High School GED

Tools

DOT card

MVR check

Job description

This position is eligible for a $2500 sign-on bonus! Please see terms below.

Compensation

The pay range for this position is $23.50 - $26.45 / hour. Base pay offered may vary depending on job-related knowledge, skills, shift differentials and experience. Annual bonuses are offered to employees and certain roles are eligible to earn additional forms of compensation through monthly and/or quarterly incentives. Additionally, employees may participate in our award winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other employee and membership benefits.

Additional $2.75 per hour overnight shift differential on any hours worked between 10pm and 6am. Additional $1.75 per hour evening shift differential for any hours worked between 6pm and 10pm. Additional $1 per hour shift differential for working weekend hours. Differentials can be combined.

Shift

Sunday, Monday, Tuesday, Friday 2PM-12:30AM

What You Will Do

• Responds to Member’s request for service
• Accepts calls and responds to Dispatch or members with ETA to destination; calls members to clarify the location and the potential vehicle issue when appropriate.
• Locates members and assesses the safety of the scene on arrival to ensure that the vehicle is in a safe location to provide service so as not to endanger the member or their traveling companions.
• Greets members and takes action, as necessary, to deal with their emotional state (e.g. calming down someone who is angry, providing reassurance and advice to someone who is fearful or anxious).
• Responsible for effectively communicating all aspects of the battery program clearly to the member. This includes sharing the importance of testing the battery, reinforcing the benefits of the program, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member explaining what additional repairs may be necessary and provides referrals to AAR-approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provides efficient minor mechanical assistance (if trained and equipped) and battery service
• Responds to dispatch calls and performs diagnostic testing on a variety of disabled vehicle systems including electrical, battery, starting, charging, ignition, and fuel delivery.
• Makes a preliminary determination of the best course of action based on all information collected about the situation. Asks for assistance if unsure about a certain situation.
• Performs battery testing on member’s vehicles utilizing specialized battery testing equipment. If necessary, performs maintenance on battery terminals, determines whether the battery needs boosting or replacement. Provides battery boost as appropriate; performs proper maintenance on battery terminals, utilizing hazardous materials training; install appropriate batteries on-the-spot; follows all safety procedures in accordance to Club policies and procedures. If towing is required, call for tow.
• Maintains AAA high standard of service and image
• Maintains service vehicle and equipment in good safe working order (conducts safety checks); maintains an inventory of tools and products to ensure all service calls can be completed.
• Follows temporarily repaired vehicles to ensure member safety or transports members to their destination if the vehicle is to be towed (subject to Club policies and procedures).
• Operates laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspects and maintains the appearance and general mechanical condition of the assigned vehicle; restocks sold batteries, tests new stock to ensure the condition of batteries; disposes of obsolete batteries following procedures for disposal of hazardous waste; inventories all electronic testing equipment.
• Certifies to operate a Battery Service Vehicle by attending the required training prior and refreshers annually.
• Other duties may be assigned.

Qualifications

• High School GED required and
• At least 21 years of age required
• post-secondary training in automotive mechanics and familiarity of electrical troubleshooting is preferred
• Active and valid driver’s license issued by only one state or jurisdiction Required and
• Able to obtain and maintain a minimum of one-year DOT card pre-hire and as a current employee required Required and
• Satisfactorily pass a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy Required

Why AAA Northeast

Career Growth: With ongoing world-class training and proven career paths, you'll have the opportunity to develop expertise and advance your career within AAA Northeast.

Trusted Legacy: With over 120 years of service excellence, we have a long track record of protecting our members as well as our employees and their families.

Future-Focused: With new business offerings and increasing digital presence, we are focused on innovating for the future to sustain our success.

What We Offer

• Award-Winning: We've been named as a Top Employer for the last 7 years
• Health Coverage: Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
• Retirement: 6% company match on 401(k) retirement plan contribution, with contributions fully vested and made every pay period
• Paid Time off: 3 weeks vacation, 12 holidays, 8 sick days, 48 hours of volunteer time annually
• Additional Perks: Free AAA membership, insurance discounts, travel commission refund, up to $625 in Wellness Incentives, up to $6k in tuition reimbursement, and more!
• Compensation: Competitive base pay, annual bonus opportunities, and for certain roles, additional monthly and/or quarterly incentive compensation. The posted salary range represents the full range grade for this role, with individual pay based on job-related skills, experience, shift, and geographic location.

At AAA Northeast, how we work together matters. We are a highly collaborative organization that values connection, transparency, and trust. Our cameras on approach during virtual meetings reflects our expectation that team members are present, engaged and actively participating, helping to build strong working relationships and a sense of shared accountability, no matter where we're located.

We are also proud of our diverse culture, shaped by the talents, experiences, and perspectives of our employees. AAA Northeast is an equal opportunity employer and is committed to fair and equitable practices in recruiting, hiring, and advancement. We do not discriminate based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.

Sign-on bonus terms

• Sign-on bonus terms: Any candidate who accepts a full-time, regular job as a Roadside Assistance Driver with AAA Northeast before 11/30/26 will be eligible to receive a $2500 sign-on bonus. This bonus will be issued in two installments, the first after successful completion of 3 months of employment and the second after successful completion of 6 months of employment. These bonus terms take effect on your first day of work.