Roadside Assistance Driver - Battery (59542)

AAA Northeast; Peabody (MA); On-site; USD 32,373 - 36,437; Full time

Benefits offered by this job

Medical, dental, vision benefits

6% 401(k) match

Wellness program

Job summary

AAA Northeast is seeking a Battery Service Technician in Peabody, MA. You will respond to member requests, perform diagnostics on vehicle electrical systems, and provide battery testing and on-site installations.

The role requires a valid driver's license, DOT readiness, and a customer‑focused approach to ensure safety and satisfaction. The position offers pay from $23.50–$26.45 per hour, with shift differentials and annual bonuses.

Qualifications

• High School GED required.
• At least 21 years of age required.
• Active driver's license and ability to obtain DOT card before hire.

Responsibilities

• Respond to member’s request for service.
• Accept calls and respond to dispatch or members with ETA to destination.
• Locate members and assess safety of scene on arrival.
• Greets members and helps calm anxious customers.
• Explain battery program benefits and test results to the member.
• Report results of diagnostic testing and provide referrals.
• Maintain service vehicle and equipment in safe working order.
• Perform battery testing and on‑spot installation when needed.
• Operate laptop to record activity, invoicing, and inventories.
• Certify operation of a Battery Service Vehicle via training.
• Other duties as assigned.

Skills

Electrical troubleshooting

Customer service

Education

High School GED

Post-secondary training in automotive mechanics

Job description

Compensation

Pay range: $23.50 - $26.45 /hour. Base pay may vary depending on knowledge, skills, shift differentials and experience. Annual bonuses are offered. Employees may participate in award‑winning medical, dental, vision, wellness, financial (6% 401k match), and a wide array of other benefits.

Shift Differentials

Additional $2.75 per hour for overnight shift (10pm-6am), $1.75 per hour for evening shift (6pm-10pm), $1 per hour for weekend hours. Differentials can be combined.

Shift Schedule

Sunday, Monday, Tuesday, Friday 12:30 PM – 11:00 PM

What You Will Do

• Respond to member’s request for service.
• Accept calls and respond to dispatch or members with ETA to destination; call members to clarify location and potential vehicle issue when appropriate.
• Locate members and assess safety of scene on arrival to ensure the vehicle is in a safe location to provide service and does not endanger the member or traveling companions.
• Greets members and takes action, as necessary, to deal with their emotional state (e.g., calming an angry member, providing reassurance and advice to a fearful or anxious member).
• Effectively communicate all aspects of the battery program to the member, including the importance of testing, program benefits, and recommending the appropriate battery type.
• Report results of all diagnostic testing to the member, explaining potential additional repairs and providing referrals to AAR‑approved facilities.
• Maintain minimum performance standards in conversion, testing, and installs.
• Provide efficient minor mechanical assistance (if trained and equipped) and battery service.
• Respond to dispatch calls and perform diagnostic testing on a variety of disabled vehicle systems, including electrical, battery, starting, charging, ignition, and fuel delivery.
• Make a preliminary determination of the best course of action based on all information collected; ask for assistance if unsure about a situation.
• Perform battery testing on member’s vehicles with specialized equipment; if necessary, maintain battery terminals, determine need for boosting or replacement, provide battery boost, and install appropriate batteries on the spot, following all safety procedures in accordance with club policies. Call for tow if towing is required.
• Maintain AAA’s high standard of service and image.
• Maintain service vehicle and equipment in safe working order, conduct safety checks, and maintain an inventory of tools and products to ensure all service calls can be completed.
• Follow temporarily repaired vehicles to ensure member safety or transport members to their destination if the vehicle is to be towed, in accordance with club policies.
• Operate laptop computer to record van activity, invoicing, cash and credit receipts, and inventory.
• Inspect and maintain the appearance and general mechanical condition of the assigned vehicle; restock sold batteries, test new stock, dispose of obsolete batteries following hazardous waste procedures, and inventory all electronic testing equipment.
• Certify operation of a Battery Service Vehicle by attending required training and completing annual refreshers.
• Other duties may be assigned.

Qualifications

Education:

• High School GED required.
• At least 21 years of age required.

Experience:

• Post‑secondary training in automotive mechanics and familiarity with electrical troubleshooting is preferred.

Licenses and Certifications:

• Active and valid driver’s license issued by only one state or jurisdiction required.
• Able to obtain and maintain a minimum of one‑year DOT card before hire and as a current employee required.
• Satisfactorily pass a motor vehicle record check during pre‑hire screening and periodically during employment in accordance with policy required.

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.