Road Supervisor/Dispatch

Transdev; Marietta (GA); On-site; USD 39,000 - 53,000; Full time

Benefits offered by this job

Vacation time

Sick days

Holidays

401(k) retirement plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev in Marietta, Georgia is seeking a Road Supervisor/Dispatcher to oversee routes, schedule drivers, and ensure safety compliance. The role emphasizes customer service and on-scene problem-solving to maintain reliable service.

You will train drivers, conduct safety assessments, and cooperate with management to respond to incidents and improve route performance. This position emphasizes safety, communication, and operational leadership.

Qualifications

• High School Diploma or GED required or equivalent.
• CDL license with acceptable driving record may be required.
• 3–5 years’ experience in transportation operations, dispatching or supervisory roles.

Responsibilities

• Communicate job requirements and responsibilities to drivers.
• Schedule day-to-day operations and submit reports to management.
• Conduct on-scene accident investigations and assist with accident reports and safety documents.
• Develop and deliver driver training and safety courses; retrain drivers post-accidents.
• Monitor driver safety and performance for compliance with policies.

Skills

Communication

Customer service

Interpersonal skills

Emergency management

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Education

High School Diploma or GED

Technical degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Road Supervisor/Dispatcher

Transdev in Marietta, Georgia is hiring a Road Supervisor/Dispatcher. Road Supervisor/Dispatchers ensures all routes are completed in compliance with safety procedures. We are seeking customer service-oriented professionals who are dedicated to safety.

Transdev is proud to offer:

Competitive compensation package of $22 (45,760)

Benefits include:

• Vacation: minimum of two (2) weeks

• Sick days: 5 days

• Holidays: 12 days; 8 standard and 4 floating

• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

Key Responsibilities:

• Communicate job requirements and responsibilities to drivers.

• Day to day scheduling, counseling, and submitting evaluation reports to local management.

• Conduct on-the-scene accident investigations; assist drivers in preparing accident reports, OSHA reports and safety violations documents.

• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents.

• Observe drivers on the road - correct safety problems on the scene while documenting violations.

• Liaison between drivers and both the customers and organization in customer service concerns

• Evaluate and monitor driver safety and performance in compliance with legal, employment and labor policy matters.

• Assist Safety Manager with DOT/FTA compliance - drug testing and recordkeeping.

• Drive routes periodically.

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.

• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.

• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.

• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.

• Other duties as required.

Qualifications

• High School Diploma or GED required; Technical degree preferred.

• Valid Commercial Driver’s License (CDL) with acceptable driving record.

• 3–5 years’ experience in transportation operations, including dispatching and/or supervisory responsibilities (transit supervisory experience preferred).

• Strong communication, customer service, and interpersonal skills.

• Ability to manage emergencies and resolve problems effectively using sound judgment.

• Computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.

• Knowledge of DOT/FTA regulations and compliance requirements.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.

• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

• Work environment will be a combination of both indoors and outdoors.

About Transdev : Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and

candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview

process, please contact [e-mail]

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).

• Successfully pass a pre-employment drug screen

California applicants: Please Click Here for CA Employee Privacy Policy.

Job Category: Operations Management & Supervisory

Job Type: Full Time

Req ID: 7335

Pay Group: DVF

Cost Center: 55451

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.