Road Supervisor

Keolis Commuter Services; Woodbridge (CT); On-site; USD 2,755 - 44,083; Full time

Job summary

Keolis Commuter Services in the United States is seeking a Road Supervisor to provide direct oversight of vehicle operators on the street, monitor on-time performance, and ensure licensing and safety standards are met.

The role requires a High School diploma, a valid CDL Class B with passenger endorsement, a clean driving record, strong customer service, and the ability to work a 24/7 schedule including weekends and holidays; pre-employment screenings apply.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service skills with internal and external customers.
• Able to read, write and speak English; strong communication skills.

Responsibilities

• Provide direct oversight of vehicle operators on the street.
• Monitor operators' driving skills and work habits in the field.
• Ensure operators are fit for duty and certified; verify licensing and certifications.

Skills

Customer service

Scheduling flexibility

Communication

English language

Education

High School diploma or equivalent

Tools

iPad

MS Office

Email

Job description

• Pay or shift range: $2 USD to $32 USD

  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Position may be required to work in Woodbridge, VA and Manassas, VA

Knowledge and Experience

• High School diploma or equivalent
• Must have and maintain a valid Commercial Driver’s License (CDL) Class B with passenger endorsement
• Must pass a DMV driving record check and maintain clean driving record throughout employment
• Must be able to exhibit excellent customer service to both internal and external customers
• Must be willing to have flexibility with schedule and work in a 24/7 environment, to include weekends and holidays
• Must be able to pass a pre-employment drug test, background check, federal finger printing and a DOT physical examination

Key Accountabilities

• Road Supervisors are to provide direct oversight of vehicle operators on the street
• Observes driving skills and work habits of drivers in the field
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications
• Assist dispatch and maintenance staff with vehicle change outs that occur in the field
• Assist operators with service or passenger problems
• Conduct road observations according to client and local policy
• Monitor street operations for on-time performance and schedule adherence
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• Responsible for onboard evaluations, trail checks, drive cam and mentoring/coaching drivers
• Monitor pull-outs and service areas
• Other duties as required

Skills

• Must be able to operate iPad, cellphone and personal computer
• Must have intermediate MS Office and e-mail experience
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Frequently works outside in extreme, hot and/or cold, weather
• May sit for over six hours a day; High volume use of telephone and computer
• May reach and pull overhead; May climb, bend and kneel
• May operate a vehicle for over 6 hours per day
• May use electronic hand-held device (iPad, cell phone, two way-radio)
• May be exposed to fumes while responding to incidents on the buses

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact [e-mail]. Keolis complies with federal and state disability laws and provides reasonable accommodations to qualified applicants.
• Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position."
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.