Road Supervisor

MV Transportation; Springfield (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

MV Transportation is seeking a Road Supervisor to monitor street operations in accordance with client, operations, and safety department requirements. The role involves daily site checks, reporting, and ensuring on-time service delivery.

Responsibilities include supervising drivers, performing safety and cleanliness checks, responding to incidents, and supporting dispatch to resume service levels with minimal passenger disruption.

Qualifications

• High School diploma or equivalent.
• Certifications according to local contract requirements.
• Previous passenger transportation in current project or similar environment required.
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

Responsibilities

• Monitor street operations according to client, operations, and safety department requirements.
• Conduct site checks and road observations and report findings.
• Perform wheelchair securement and vehicle cleanliness checks.
• Monitor on-time performance and route adherence.
• Provide information to site personnel and at key locations.
• Respond to accidents and incidents, assist dispatch and operations staff.
• Accompany operators to medical facilities after accident or injury.
• Fill vacant shifts to ensure full service delivery.
• Conduct gate checks at pull-out or pull-in times and complete paperwork.
• Identify potential rerouting due to traffic or incidents.
• Ensure operators are fit for duty and licensed.
• Assist operators with service or passenger problems.
• Assist in field vehicle changes with dispatch/maintenance staff.
• Provide safety feedback to improve daily operations.
• Assess preventability of accidents and training needs.
• Document all field observations and maintain files.

Skills

English language

Emergency management

Customer service

Independent work

Safety awareness

Communication

Education

High School diploma or equivalent

Tools

Data/communications systems

Job description

Overview

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Responsibilities

MV Transportation is seeking aRoad Supervisor. The Road Supervisor will monitor street operations according to client, operations, and safety department requirements.

HOURLY PAY RATE $22.66/HOUR

Job Responsibilities:

• Conduct site checks and road observations according to client and local policy. Document findings accordingly and provide necessary reports to project staff.
• Conduct wheelchair securement and vehicle cleanliness checks on in service vehicles.
• Monitor street operations for on-time performance and schedule and route adherence.
• Provide customer information for site personnel and at key locations.
• Respond to accidents and incidents assisting to manage the situation as well as collecting all required information, assist dispatch and operations staff in resuming service levels according to contract specifications and minimizing passenger disruptions.
• Accompany operators to medical facilities as required after accident or injury, ensure proper administration of post-accident drug and alcohol testing.
• Fill vacant shifts as necessary to ensurefull servicedelivery.
• Conduct gate checks at pull-out or pull-in times ensuring on-time service and proper completion of necessary paperwork including manifests and pre- and post-trip inspections.
• Identify potential rerouting required as a result of traffic, construction or accident situations.
• Ensure that all operators are fit for duty, meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist operators with service or passenger problems.
• Assist dispatch and maintenance staff with vehicle change outs that occur in the field.
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards and provide feedback to be incorporated into daily operations procedures.
• Assist in determination of preventability of accidents and incidents and make recommendations for future training based on individual events or on system trends.
• Accurately document all field observations and ensure file maintenance.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Certifications according to local contract requirements.
• Previous passenger transportation in current project or similar environment required.
• Previous training and/or field supervision experience preferred but not required.
• Excellent safety and service record.
• Knowledge of local training program and local operations.
• Familiarization with service area.
• Knowledge of client and service performance requirements.
• Ability to manage emergency situations.
• Knowledge of project specific vehicles, components and data/communications systems.
• Knowledge of State and Federal regulations and corporate safety programs and policies.
• Ability to read, write and speak English.
• Ability to communicate effectively and work with all departments.
• Ability to work independently and objectively.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.