RO PROGRAM SPECIALIST

IdahoPTV; Boise (ID); On-site; USD 33,000 - 36,000; Full time

Job summary

The State of Idaho Tax Commission in Boise is seeking a Program Management professional to lead an application processing team that supports the Idaho Parental Choice Tax Credit program. The role is located in the Boise Office on the Chinden Campus.

You will supervise a small team, train staff, handle escalated issues, verify documentation, monitor systems for accuracy, and collaborate with other departments to improve workflows and document standard operating procedures.

Qualifications

• Typically met by at least 6 months in each of the following areas.
• Some knowledge of: program or project planning and implementation.
• Experience: developing and evaluating policies and procedures.

Responsibilities

• Training and mentoring staff to ensure consistent and accurate processing.
• Handling escalated or complex application issues.
• Verifying applicant responses and supporting documentation.
• Monitoring internal systems for accuracy and efficiency.
• Collaborating with other departments or teams to improve workflow and efficiency.
• Drafting and maintaining standard operating procedures.
• Communicate effectively with team members, senior management, and other stakeholders to ensure everyone is informed and on the same page.
• Providing expertise and solving problems that arise within the team or department, using knowledge and experience to find solutions.

Skills

Program planning

Project implementation

Job description

USA:ID:Boise | Program Management | Full Time

24.87 - 24.87 USD per hour

Posted 2 days ago | Apply before October 22, 2026

Description

State of Idaho

Applications will be accepted through 11:59 PM MST on the posting end date.

Revenue Operations is seeking a motivated and detail-oriented professional to help lead an application processing team responsible for supporting the administration of the Idaho Parental Choice Tax Credit program. In this role, you will supervise a small team responsible for reviewing and processing applications.

This position is located in theBoise Office on the Chinden Campus, 11321 West Chinden Blvd, in Building 2.

Job Responsibilities:

• Training and mentoring staff to ensure consistent and accurate processing


• Handling escalated or complex application issues


• Verifying applicant responses and supporting documentation


• Monitoring internal systems for accuracy and efficiency


• Collaborating with other departments or teams to improve workflow and efficiency.


• Drafting and maintaining standard operating procedures


• Communicate effectively with team members, senior management, and other stakeholders to ensure everyone is informed and on the same page.


• Providing expertise and solving problems that arise within the team or department, using knowledge and experience to find solutions.

Minimum Qualifications:

Typically met by at least 6 months in each of the following areas

Some knowledge of:

• program or project planning and implementation.

Experience:

• developing and evaluating policies and procedures.

Why Join Us?

• OUR VISION:Great people.Helping you. Serving Idaho.


• OUR MISSION:Benefit Idaho through courteous customer service, education, and fair tax administration.

What Do Our Employees Say About Us?

• \"I love the work-life balance at the Tax Commission because our managers and supervisors are awesome with flexibility.\"


• \"We work a flexible schedule, Monday through Friday, 40 hours a week. So this schedule has allowed me to do other things in my life.\"


• \"My favorite part about working for the Tax Commission are the people I get to work with. It's become a family, and I've made lots of lifelong friends.\"

Follow us onLinkedInorFacebookto learn more about us! Questions? Contact us [e-mail] 208-334-0478.

What's In It for You?

• Affordable benefits including medical, vision, and dental insurance


• PERSIdefined benefit retirement plan


• Paid sick and vacation leaves startaccruing your first day


• 11 paid holidays per year


• Paid Parental Leave covering the birth or adoption of a child for up to 8 weeks


• Permanent, full-time classified employment status after successful completion of an entrance probation


• Working in an office environmentwith other talented and highly motivated individuals


• Beautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in Boise


• The State of Idaho is a qualifying employer for Public Service Loan Forgiveness (PSLF)

Benefits may not be applicable for temporary or seasonal positions.

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact [phone] (TTY/TTD: 711), or email [e-mail]. (If you have a contact for applicant accommodations at your agency, please replace the contact information).

Preference may be given to veterans who qualify under state and federal laws and regulations.