RN Virtual Care

Team Member Services; United States; On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth is seeking a Full-time Virtual Care RN in Orlando, Florida. The role requires coordinating care, educating clients, and delivering protocol-driven nursing interventions with a collaborative approach to patient care. Training and shifts are onsite at the Orlando location.

A BSN is preferred but not required at hire; non-BSN hires must obtain one within two years. Strong customer service, documentation, and English communication skills are essential for success.

Qualifications

• Must reside within 50 miles of the Courtland office.
• BSN preferred but not required; must obtain within two years of hire.
• Excellent customer service and communication skills required.
• Ability to document notes and use clinical/administrative systems.

Responsibilities

• Coordinate care, educate clients, and provide protocol-driven interventions within nursing scope.
• Collaborate with colleagues to achieve quality and performance standards.
• Provide courteous responses and excellent customer service to callers and staff.
• Document interactions and update consumer records in the technology systems.

Skills

Strong attention to detail

Customer service

Interpersonal communication

Teamwork

English proficiency

Typing 45 wpm

Adaptability

Education

BSN preferred

Tools

Microsoft Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule and Location:

Full time

Shift: Day-Weekend (United States of America)

Address: 602 COURTLAND ST

City: ORLANDO

State: Florida

Postal Code: 32804

Job Description:

Schedule: Fulltime - either Five 8-hours shifts or four 10-hour shifts.

Work schedules, including shift assignments and hours, are subject to change based on operational needs.

Address: 600 Courtland Street Orlando 32804 - The Virtual Care RN role is not a remote position.

Candidates must reside within 50 miles of the Courtland office.

Training and all scheduled shifts will be completed onsite at 600 Courtland Street, Orlando, FL.

Candidates must disclose any current employment and scheduled work hours.

A BSN is preferred but not required at the time of hire.

Candidates without a BSN must obtain one within two years of employment.

• Responsible for coordinating care, educating clients, and providing protocol-driven interventions within the scope of practice to influence clinical and whole health outcomes. This position involves a collaborative approach to delivering and coordinating healthcare services to a defined population across the continuum. This role includes virtual assessment of healthcare needs, collaboration and coordination with healthcare providers, and development of a care plan with accurate documentation. In addition, this position provides exceptional customer service, anticipates and meets consumer needs, and treats all consumers and colleagues with dignity and respect.
• Additionally, this role works collaboratively with colleagues to achieve quality and performance standards. Responsibilities for this role include maintaining a working knowledge of service offerings, workflows, and necessary technologies.
• Provides courteous responses and excellent customer service when fielding inquiries from consumers, clinic staff, physicians, colleagues, and leaders.
• Actively works with staff and supervisors to achieve established performance metric standards.
• Maintains knowledge of services and AdventHealth offerings to properly direct inquiries when outside of service's scope.
• Demonstrates excellent customer-care skills and provides virtual clinical care within the nursing scope of practice.
• Utilizes critical thinking skills and decisive judgment to provide triage to symptomatic consumers in accordance with scope of practice.
• Elicits questions, concerns, and information from callers to assess symptoms, determine acuity, identify appropriate algorithm/protocol, and develop patient care plans and follow-up.
• Provides professional advice, education, and options based on assessment, established algorithm/protocol, and clinical judgment; escalates interactions to emergency response services when appropriate.
• Provides referrals to healthcare providers and community resources when appropriate; assists with follow-up or appointment scheduling when needed.
• Utilizes proper escalations when issues arise. Adheres to all established workflows, scripting, and department greetings.
• Documents all interactions and consistently updates consumer records in the relevant technology system(s).
• Other duties as assigned.

Knowledge, Skills, and Abilities:

• Personal commitment to the mission and values of AdventHealth. [Required]
• Strong attention to detail and ability to take initiative to resolve inquiries and issues [Required]
• Demonstrated personal commitment to promoting and providing excelled customer service [Required]
• Demonstrated interpersonal, customer relations, and communication skills; remains patient while interacting with consumers and colleagues [Required]
• Exhibits desire to continuously learn, improve service delivery, and work in a team environment [Required]
• Ability to listen and document notes simultaneously [Required]
• Maintains high energy and positive attitude [Required]
• Adapts quickly to change and balances multiple priorities in a fast-paced environment [Required]
• Demonstrates regular, consistent and punctual attendance [Required]
• Effective communicator in English, both orally and in writing [Required]
• Ability to type at a speed of 45 words per minute, at minimum [Required]
• Proficiency in Microsoft Su