RN Telephonic Case Manager

Sedgwick Claims Management Services Ltd; Arizona; On-site; USD 78,000 - 85,000; Full time

Benefits offered by this job

3 medical plans

Dental & vision package

Tuition reimbursement 401K match

4 weeks PTO

401K with match

Job summary

Sedgwick is seeking an RN Telephonic Case Manager to coordinate care for injured workers, advocate for timely recovery, and support return-to-work through remote coordination with providers, employers, and workers. The role emphasizes clinical assessment, communication, and cost-conscious care planning.

The ideal candidate holds an unrestricted RN license, BSN preferred, and has experience in workers' compensation. This remote role offers flexible work arrangements and comprehensive benefits.

Qualifications

• RN license required.
• BSN preferred (education) noted by employer.

Responsibilities

• Performs initial and ongoing clinical assessment via telephone to evaluate injury, treatment needs, psychosocial factors and support.
• Communicates effectively with claims examiner, client, injured worker, attorney and supervisor.
• Identifies delays in recovery and return-to-work; uses creative problem solving to address barriers.
• Negotiates treatment and disability duration with providers using established guidelines.
• Identifies opportunities to expedite care for cost containment and recovery.
• Provides recommendations for alternative clinical resources to support claim resolution.
• Maintains client privacy, confidentiality and promotes safety; adheres to standards.

Skills

Case management

Telephonic care coordination

Nursing assessment

Communication

Education

RN license

BSN preferred

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance RN Telephonic Case Manager

PRIMARY PURPOSE OF THE ROLE

While partnering with the injured worker, employer, and medical providers, create a case management strategy to facilitate medical recovery and a successful return to work through advocacy, communication and coordination of medical services. Prefer someone who lives in AZ or WA--but not a must. Must be an RN, have a compact license, and have 1.5 years of prior workers compensation experience.

ARE YOU AN IDEAL CANDIDATE

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work. Apply your medical/clinical or rehabilitation knowledge and experience to assist in the management of complex medical conditions, treatment planning and recovery from illness or injury. Work in the best of both worlds - a rewarding career making an impact on the health and lives of others, and a remote work environment. Enjoy flexibility and autonomy in your daily work, your location, and your career path while advocating for the most effective and efficient medical treatment for injured employees in a non-traditional setting. Enable our Caring counts® mission supporting injured employees from some of the world’s best brands and organizations. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Celebrate your career achievements and each other through professional development opportunities, continuing education credits, team building initiatives and more. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs.

ESSENTIAL RESPONSIBLITIES MAY INCLUDE

• Performs initial and ongoing clinical assessment via telephone calls to evaluate the injured worker's injury, medical treatment, psychosocial needs, cultural implications and support systems.
• Effectively communicates and builds relationships with the claims’ examiner, client, injured worker, attorney and supervisor.
• Identifies issues related to delayed recovery and/or return to work and problem solves with a creative thinking approach.
• Negotiates treatment and disability duration with providers through use of medical and disability duration guidelines, adhering to quality.
• Identifies opportunities to expedite care for cost containment and timely medical recovery.
• Provides recommendations for alternate clinical resources to support claim resolution.
• Maintains client's privacy and confidentiality, promotes client safety and advocacy; and adheres to ethical, legal, accreditation and regulatory standards.

EDUCATION AND LICENSING

Current unrestricted RN license(s) in a state or territory of the United States required. Bachelor's degree in nursing (BSN) from accredited college or university or equivalent work experience preferred. Certification in case management, rehabilitation nursing or a related specialty is highly preferred.

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Computer keyboarding.

Auditory/Visual

Hearing, vision and talking

TAKING CARE OF YOU BY

Offering a blended work environment. Supporting meaningful work that promotes critical thinking and problem solving. Providing on‑going learning and professional growth opportunities. Promoting a strong team environment and a culture of support. Recognizing your successes and celebrating your achievements. Thrives when everyone is working towards the same vision/goals. We offer a diverse and comprehensive benefits package including: Three medical, and two dental & vision plans to choose from. Tuition reimbursement 401K plan that matches 50% on every $ you put in up to the first 6% you save. 4 weeks PTO your first full year.

Benefits

• Three medical, and two dental & vision plans to choose from.
• Tuition reimbursement 401K plan that matches 50% on every $ you put in up to the first 6% you save.
• 4 weeks PTO your first full year.

For the jurisdiction noted in this job posting only, the range of starting pay for this role is $78,000 - $85,000. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

#nurse #telephoniccasemanager

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI‑enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com