RN Telephone Triage

St Anthony Hospital; Lakewood (CO); On-site; USD 75,000 - 105,000; Full time

Job summary

St. Anthony Hospital in Lakewood, Colorado seeks an RN Telephone Triage to join our Call Center team.

You will manage calls from community members, physician practices, managed care members, and Home Care patients, delivering triage guidance and referrals. You’ll base health assessments on computerized guidelines, document interactions per policy, and support multiple contracts in a fast-paced environment, delivering high-quality patient care over the phone.

Qualifications

• Associate's Degree in Nursing or by endorsement.
• Three (3) years recent hospital, home health or clinic experience.
• RN License; Current state nursing licenses or valid RN license from a participating state in the National Licensure Compact.
• Current Basic Life Support through the American Heart Association.

Responsibilities

• Answer incoming phone calls for all product lines and provide thorough and accurate telephone triage.
• Document all calls according to call center guidelines.
• Assess patient's physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records and clinical data.
• Promotes, advocates, and collaborates to protect the health and safety and rights of each patient.
• Provide patient/family education through assessment of patient/family learning readiness, needs, and ability.
• Uses standards of care, hospital policies/procedures and regulatory guidelines to guide practice.

Skills

Telephone triage

Health assessments

Communication

Documentation

Multi-tasking

Education

Associate's Degree in Nursing

Job description

Job Summary and Responsibilities

As our RN Telephone Triage, you will work as a telephone triage Registered Nurse in the Call Center, managing calls from diverse clients including community members, physician practices, managed care members, and Home Care patients.

Every day you will perform health assessments using computerized guidelines, provide general health information from approved references, and as needed, provide physician and community service referrals. You will expertly function in a multi-task environment to support various client contracts.

To be successful in this role, you will be a Registered Nurse with strong telephone triage skills, expertise in health assessments, and the ability to function efficiently in a multi-task environment.

• Answer incoming phone calls for all product lines and provide thorough and accurate telephone triage.
• Document all calls according to call center guidelines.
• Assess patient's physical, psychosocial, cultural, and spiritual needs through observation, interview, review of medical records and clinical data. Evaluates patient's response and intervenes to ensure optimal patient outcome.
• Promote, advocate, and collaborate to protect the health and safety and rights of each patient.
• Provide patient/family education through assessment of patient/family learning readiness, needs, and ability.
• Uses standards of care, hospital policies/procedures and regulatory guidelines to guide practice.

Job Requirements

Required

• Associate's Degree in Nursing or by endorsement.
• Three (3) years recent hospital, home health or clinic experience.
• RN License; Current state nursing licenses or valid RN license from a participating state in the National Licensure Compact.
• Current Basic Life Support through the American Heart Association.

Preferred

• Bachelor's Degree in Nursing

Where You'll Work

Located in Lakewood, Colorado, St. Anthony Hospital is a Level I Trauma Center where we provide a full range of medical specialties and health care services to Denver and the surrounding region through our state-of-the-art medical campus and home base for Flight For Life® Colorado. With four trauma rooms including the T-10 room, a dedicated field-to-surgery suite ready 24/7 for trauma surgeons and specially trained teams, our staff can provide life-saving care to the most severely ill and injured patients. In 2023, we received our exciting Magnet® designation! We are so proud of our staff for this achievement, which is awarded to only 10 percent of hospitals around the world. Numerous other awards, certifications, and accreditations have been granted to us from the American Heart Association; Chest Pain Center (CPC); American College of Cardiology; The Joint Commission's National Quality Approval; the Emergency Nurses Association Lantern Award; NAPBC Accreditation; American College of Radiology and many others. At St. Anthony Hospital. We combine a heritage of expert care with the latest in technology and innovation. If you're looking to be part of a fast-paced environment where you can practice to the top of your profession in trauma, cardiology, stroke, neurosciences, breast imaging, cancer/oncology care, surgery and more,