RN Supervisor, Clinical Access Center

Summa Health

Akron (OH)

On-site

USD 47,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Basic Life and Accidental Death & Dism

Supplemental Life and AD&D

Short-Term and Long-Term Disability

Retirement Savings Plan

Flexible Spending Accounts –Healthcare

Employee Assistance Program (EAP)

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health is seeking an RN Supervisor to lead the Clinical Access Center team in Akron, Ohio. This on-site role supports patient access operations with a focus on supervision, staffing, and compliance.

The position offers 10-hour shifts (8:00am–6:30pm), no weekends or holidays, and a competitive benefits package. Requires RN licensure in Ohio and 1–3 years in a clinical communications center, with leadership experience preferred.

Qualifications

ADN required; BSN preferred; Ohio RN license active
1–3 years in a clinical communications center; 1 year of project management or team leader experience preferred
Knowledge of healthcare terminology; strong leadership and communication skills; ability to work in a fast-paced environment

Responsibilities

Supervises staff under RN Manager, Clinical Access Center
Interviews and selects new personnel
Directs, counsels, disciplines staff
Ensures patient interactions meet federal and state compliance

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Team player

Detail oriented

Decision making

Prioritization

Delegation

Population competency

Education

Associate's degree in Nursing

BSN preferred

CCNE/ACEN accreditation

Job description

RN Supervisor, Clinical Access Center (Job ID: 60869)

Full-Time 10hr, 8:00am-6:30pm

No weekends/holidays

*This is an on-site position, no remote option*

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary:

Provides direct supervision, to staff under the direction of the RN Manager, Clinical Access Center. Interviews and recommends selection of new personnel. Directs, guides, evaluates, counsels, disciplines, and if necessary, recommends dismissal of staff. Ensures that all patient interactions meet federal and state compliance requirements.

Minimum Qualifications:

Formal Education Required:
- a. Associate’s degree in Nursing (ADN) required, BSN preferred
- b. Graduate of a program of professional nursing that is accredited by the Commission on Collegiate Nursing Education (CCNE) or Accreditation Commission for Education in Nursing (ACEN)
- c. Current license to practice registered nursing in the State of Ohio
Experience and Training Required:
- One (1) to three (3) years experience in a clinical communications center.
- One (1) year of project management or team leader experience preferred.
Other Skills, Competencies and Qualifications:
- Knowledge of health care and medical procedures, including terminology
- Demonstrates communication, leadership, organizational and interpersonal skills.
- Ability to work well within a team environment by accepting and offering honest and constructive feedback, supporting team goals, and encouraging fellow team members.
- Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
- Attentiveness to detail
- Ability to prioritize duties and delegate responsibilities
- Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
Level of Physical Demands:
- Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently

Equal Opportunity Employer/Veterans/Disabled

$34.00/hr - $50.99/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.