RN Shift Supervisor - Med/Surg - .9FTE

Ladd Memorial Hospital; Town of Osceola (WI); On-site; USD 85,000 - 110,000; Full time

Job summary

Osceola Medical Center is seeking an RN Shift Supervisor to oversee hospital staff, patient care, and operations, reporting to a clinician. In this role you direct administrative tasks when the department manager is absent and ensure nursing standards are maintained.

The position requires Wisconsin RN licensure, ED experience, and multiple certifications. You will lead a fast-paced med/surg environment and collaborate with a multidisciplinary team to deliver high-quality care.

Qualifications

• Graduate from an accredited school of nursing with Wisconsin RN licensure.
• 1+ years’ Emergency Department RN experience, required.
• 3+ years related experience in a hospital setting, preferred.
• BLS, ACLS, PALS/ENPC, TNCC, NRP certifications required within specified times.

Responsibilities

• Ensures adequate staffing.
• Ensure nursing operational standards are met.
• Provide reports on productivity, quality and customer service metrics.
• Ensure all nurses follow policies and procedures.
• Train new team members.
• Inform family members about medical procedures and doctors’ instructions.
• Handle complaints or other issues.
• Establish a compassionate environment by providing psychological support to patients, family and friends.
• Provides patient care as needed.

Skills

Leadership

Staff oversight

Communication

Problem solving

EMR knowledge

Education

Wisconsin RN licensure

BLS certification

ACLS certification

PALS or ENPC

TNCC

NRP

ED nursing experience (1+ yrs)

Tools

Electronic Medical Records (EMR)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Osceola, WI, US

3 days ago Requisition ID: 1759

OMC Core Behavior Standards:

• Create Teamwork
• Lead with Honesty & Integrity
• Convey Compassion
• Show Respect
• Pursue Quality

Osceola Medical Center is committed to implementing these behavior standards as a foundation for how we hire, develop, and retain our team members. By intentionally selecting candidates whose values and behaviors align with these standards, we ensure that our mission is lived out every day, creating an environment where patients feel valued, respected, and confident that OMC is the place for all their healthcare needs.

Job Summary:

The RN Shift Supervisor works under the direction of a clinician and is responsible for oversight of hospital staff, patient care, employees, and the facility. Duties when working as House Supervisor include directing and conducting administrative functions in the absence of department manager.

Qualifications:

• Graduate from an accredited school of nursing with current Wisconsin RN licensure or ability to obtain, required.
• 1+ years’ experience as an Emergency Department RN, required.
• 3+ years related experience in a hospital setting, preferred.
• BLS certification, required.
• ACLS certification (within 3 months of hire), required.
• PALs or ENPC (within 3 months of hire), required.
• TNCC (within 6 months of hire), required.
• NRP (within 3 months of hire), required.

Responsibilities include:

• Ensures adequate staffing.
• Ensure nursing operational standards are met.
• Provide reports on productivity, quality and customer service metrics.
• Ensure all nurses follow policies and procedures.
• Train new team members.
• Inform family members about medical procedures and doctors’ instructions.
• Handle complaints or other issues.
• Establish a compassionate environment by providing psychological support to patients, family and friends.
• Provides patient care as needed.

Knowledge, Skills, and Abilities:

• Demonstrates OMC’s behavioral standards and values in daily work.
• Ability to plan, direct, implement, and evaluate the nursing care delivered to a variety of patients.
• Provide crucial conversations and feedback to staff based on performance.
• Maintain the integrity of highly confidential business and patient information.
• Display and promote high standards of ethical conduct and behaviors consistent with organizational standards.
• Exhibit excellent communication, interpersonal, problem solving, continuous improvement, and organizational skills.
• Working knowledge of electronic medical records.
• Ability to anticipate, understand, and manage patient expectations and provide consistent delivery of services.
• Clearly and effectively convey information to patients.
• Ability to manage conflicting priorities and handle multiple tasks/projects concurrently.
• Ability to consistently carry out job responsibilities, able to acknowledge when commitments are not met, and take appropriate steps to fulfill responsibility.
• Ability to analyze, identify, and solve problems while using sound judgment.

Physical Requirements for the Role:

• Mobility & Stamina: Walking, standing, bending, stooping, kneeling, and reaching (above shoulders and below waist) throughout the shift.
• Strength & Lifting: Ability to lift, pull, push, and support at least 25–50 pounds, such as moving equipment, repositioning patients, or assisting with ambulation.
• Fine Motor Skills: Precise hand-eye coordination for tasks like handling syringes, inserting catheters, manipulating small equipment, and typing.
• Endurance: Ability to sustain repetitive movements (e.g., CPR) and maintain physical stamina for long shifts, often running between 8 and 12 hours.
• Sensory Abilities: Visual acuity (including color vision) and hearing to assess patients, monitor equipment, and hear alarms.

The med/surg unit is a fast-paced, high-acuity environment with high emotional intensity where you will care for patients with diverse, complex, and rapidly changing conditions. The workload can be heavy, so we focus on creating a multi-disciplinary, team-oriented environment to ensure patient centered care. There is the potential for exposure to infectious patients, harmful physical agents, and hazardous or toxic substances.

Behavior-Based Leadership Expectations:

Successful candidates will:

• Treat every patient, visitor, and team member with dignity and respect
• Take ownership of their actions and follow through on commitments
• Adapt positively to change and support new initiatives
• Contribute to a culture of trust, collaboration, and accountability
• Consistently act in ways that support OMC’s mission and values

Why Join OMC?

At OMC, we don’t just hire for skills—we hire for behaviors that align with our mission. We invest in team members who are committed to making a meaningful difference in the lives of our patients and in the communities we serve.

Osceola Medical Center is an equal opportunity employer and is committed to creating an inclusive environment for all employees.