RN, Senior LTSS Service Care Manager

Centene Corporation; Sugar Land (TX); On-site; USD 50,000 - 90,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Centene Corporation seeks an experienced RN to coordinate care for pediatric members with complex needs in the Sugar Land area. You will assess, develop, and monitor individualized care plans with a multidisciplinary team, educate families, and ensure compliant, high-quality care across services.

The role requires 4–6 years of nursing experience, preferably in pediatric settings, with flexibility to accommodate school schedules and travel for member assessments.

Qualifications

• Requires Graduation from an Accredited School of Nursing and 4–6 years of related experience.
• RN license is required; BSN preferred.
• Experience in Pediatric settings (Acute/Pediatric Home Health/Private Duty) is valued.

Responsibilities

• Evaluate the needs of the most complex or high-risk members and plan the care.
• Develop and adjust long-term care plans with care teams and resources.
• Coordinate care with members, families, and providers to ensure appropriate services.
• Monitor progress and revise plans to meet member goals and needs.
• Educate members and families on care options, services, and benefits.
• Serve as liaison between member/family and healthcare providers.

Skills

Care coordination

Case management

Pediatric nursing

Communication

Education

RN license

Bachelor of Nursing preferred

Job description

Position Purpose

Performs care management duties to assess and coordinate all aspects of medical and supporting services across the continuum of care for complex/high acuity populations with primary medical/physical health needs to promote quality, cost effective care. Develops a personalized care plan / service plan for long-term care members, addresses issues, and educates members and their families/caregivers on services and benefit options available to receive appropriate high-quality care.

Key Details

We are seeking an RN with a passion for care coordination and case management, particularly in supporting children and adolescents (ages 0–18) with complex, high-risk, or high-acuity needs. Experience in Home Health, Hospice, Long-Term Care, or Managed Care is highly valued. Standard Monday–Friday schedule from 8:00 AM–5:00 PM CST but will need to be flexible to accommodate our pediatric members school schedules, when needed.

Service Delivery Areas

near Katy, TX, Richmond, TX, Rosenberg, TX and Sugar Land, TX; Mileage reimbursement is provided for member assessment visits.

• Evaluates the service needs of the most complex or high risk/high acuity members and recommends a plan for the best outcome
• Develops and continuously assesses ongoing long-term care plans / service plans and collaborates with care management team to identify providers, specialists, and/or community resources needed to address member's needs
• Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services
• Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / needs
• Monitors member status for complications and clinical symptoms or other status changes, including assessment needs for potential entry into a higher level of care and/or waiver eligibility, as applicable
• Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations
• Reviews referrals information and intake assessments to develop appropriate care plans / service plans
• Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed
• Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and clinical guidelines
• Provides and/or facilitates education to long-term care members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits
• Acts as liaison and member advocate between the member/family, physician, and facilities/agencies
• Educates on and coordinates community resources. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)
• May perform home and/or other site visits (e.g., once a month or more), such as to assess member needs and collaborate with resources, as required
• Partners with leadership team to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
• May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness
• May provide guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice
• May engage and assist New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success
• Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness
• Performs other duties as assigned
• Complies with all policies and standards
• Travel for member assessments are required

Education/Experience

Requires Graduate from an Accredited School of Nursing and 4–6 years of related experience. Bachelor of Nursing degree is preferred

Preferred Experience

• 4 - 6 years of clinical nursing and/or RN case management or Service Coordination experience within Pediatric Acute Care, Pediatric Home Health, or Pediatric Private Duty Nursing settings.

NOTE

The TEXAS Department of Family & Protective Services (DFPS) background check is required for this position

Pay Range: $36.21 - $65.09 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act