RN-Quality-Hospitalists Program

Eisenhower Health; Rancho Mirage (CA); On-site; USD 73,012 - 113,073; Full time

Job summary

Eisenhower Health in Rancho Mirage, CA seeks an RN to coordinate and track quality events within hospitalist units, abstract cases, and follow-up with clinicians. Collaborates with multidisciplinary teams to promote patient safety and improve outcomes.

The role requires a BSN or MSN and a CA RN license, with at least 3 years of RN experience, including quality-improvement exposure. Experience with databases and reporting is preferred. Full-time, day shift, with sign-on bonus eligibility.

Qualifications

• Required: BSN or MSN.
• Three years of RN experience with at least one year in area of specialty, clinical education or quality improvement.

Responsibilities

• Coordinate and track quality events within assigned units/departments.
• Abstract clinical cases and follow up with clinicians and leadership.
• Create and present quality metrics to inform staff and leadership.
• Educate staff based on data from quality metrics.
• Collaborate with multi-disciplinary teams to improve patient care and safety.

Skills

Quality improvement

Data analysis

Healthcare collaboration

Staff education

Communication

Education

BSN or MSN

Tools

Database reporting

Clinical documentation

Job description

Sign On Bonus Eligible Default Work Shift: Day (United States of America) Hours: 40 Salary range: $53.00 - $82.08 Schedule: Full Time Shift Hours: 8 Hour employee Department: Hospitalists Program

Job Objective

Responsible for coordinating and tracking quality events within the assigned units/departments, abstracts clinical cases and provides appropriate follow-up with clinicians, leadership and physicians. Collaborates with multi-disciplinary teams to promote quality patient care and safety, improved performance, resolve issues, improve quality outcomes and patient experience. Provides education to staff based on data from quality metrics.

Education

Required: Bachelor of Science in Nursing (BSN) or Master’s degree in Nursing

Licensure/Certification

Required: California Registered Nurse (RN) license

• Additional requirements based on assigned department as follows:
  • 7010 Emergency Room: Basic Life Support (BLS) from American Heart Association (AHA), Advanced Cardiovascular Life Support (ACLS) from AHA, Pediatric Advanced Life Support (PALS) from AHA within 30 days of hire
  • 8043 Urgent Care Sunrise: BLS from AHA

Experience

Required: Three (3) years of RN experience, including at least one (1) year of experience in area of specialty, clinical education or performance/quality improvement setting

Preferred: Experience working with databases and report writing

Reports To: Clinical Manager, Clinical Director, S.V.P./Medical Affairs, Chief Medical Officer

Supervises: N/A

Ages of Patients(as assigned): Neonate/Infant, Pediatric, Adolescent, Adult, Geriatric

Blood Borne Pathogens: High Potential in 7010 Emergency Room, 8043 Urgent Care Sunrise; Minimal/ No Potential in 8714 Hospitalists Program

Skills, Knowledge, Abilities

• Ability to establish and maintain effective working relationships with providers, staff and leadership,
• Ability to foster a cooperative and supportive work environment, promoting teamwork and morale,
• Ability to prioritize tasks and manage time efficiently to meet deadlines,
• Ability to provide excellent customer service to all patients, visitors, co-workers and guests,
• Interpersonal, organizational and analytical skills,
• Knowledge and ability to create excellence in service,
• Written and verbal communication skills

Essential Responsibilities

1. Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
2. Follows up and investigates radiology discrepancies and follow up recommendations, as appropriate.
3. Follows up and intervention of positive culture reports and maintains logs, as appropriate.
4. Creates, maintains and presents quality metrics related to patient interventions and incident findings; educates staff and leadership on quality opportunities based on those metrics and findings.
5. Coordinates and follows up on customer service complaints in collaboration with leadership.
6. Acts as liaison between the Quality Department and assigned units/departments.
7. Facilitates and provides follow up information on Incident Reports from assigned units/departments, as needed.
8. Maintains positive interpersonal relations with peers, patients, families and physicians.
9. Actively participates and follows “Call Back Policy”.
10. Collaborates with medical staff, case management, nursing, patient relations, and other departments as needed to maintain continuity of patient care, resolve issues, and promote quality patient care, as appropriate.
11. Collects and prepares data for quality review, including clinical indicators, patient satisfaction indicators and standards of care indicators, and presents data to the department on a monthly basis, as appropriate.
12. Serves as a resource and liaison for physicians and residents to provide education on patient related matters and ensures quality and quality outcomes are met, as appropriate.
13. Performs patient call backs to address inquiries and clinical issues, as appropriate.
14. Provides clinical education and resources to patients for post hospital care, as appropriate.
15. Assists in high risk case patient identification and collaborates findings with leadership, providers and/or other disciplines, as appropriate.
16. Participates daily to provide information and guidance to a hospital-wide multidisciplinary team conference regarding daily hospitalist statistics and barriers to discharge.
17. Interprets laboratory and test results and communicates abnormal findings to attending physician as needed.
18. Assists providers with daily administrative tasks including medication authorizations and completion of forms, as appropriate.
19. Educates providers on community availability of health care services including availability of prescribed medication and changes or updates in medication availability, as appropriate.
20. Performs other duties as assigned.

Welcome to Eisenhower Health Careers! Eisenhower has been a leader in health care for the Coachella Valley since we opened our medical center in 1971. Since then, we’ve been growing steadily, adding services, capabilities and facilities to anticipate and meet the needs of our expanding area. Today, the Eisenhower name extends far beyond the state-of-the-art care we deliver at the hospital.