RN Patient Services Manager III - Children's Specialty Clinic

UNC Health Care; Chapel Hill (NC); On-site; USD 66,000 - 95,000; Full time

Job summary

UNC Health Care's Children\'s Specialty Clinic in Chapel Hill seeks a nursing leader to advance ambulatory care quality and staff growth. You will supervise large clinical units, ensure staffing adequacy, and mentor nursing and support staff on a day-to-day basis.

The role emphasizes collaboration, education, and customer satisfaction as patients transition from clinic to community, within a 40-hour work week at our flagship UNC Medical Center site in Chapel Hill.

Qualifications

• BSN from a state-accredited school of professional nursing.
• Licensed to practice as a Registered Nurse in North Carolina.
• BLS certification required.
• Three (3) years of professional nursing in tertiary care and one (1) year in management in a specialty area.

Responsibilities

• Patient care: ensure appropriate care and services for patients and families; coordinate interdisciplinary care.
• Human resources: recruit, retain, evaluate staff and apply policy for hiring and promotions.
• Budget management: manage personnel, supplies, and equipment costs; monitor budgets.
• Accreditation: meet regulatory standards and evidence-based practice.
• Quality improvement: lead initiatives to address safety and care quality gaps.
• Education: foster staff education and orientation; ensure annual competency assessments.
• Customer satisfaction: drive patient satisfaction and communicate results to staff.

Skills

Nursing leadership

Staff mentoring

Quality improvement

Education

BSN from state-accredited school

Job description

Description

The Children's Specialty Clinic at the Medical Center provides highly specialized medical, procedural, and infusion care for pediatric patients. Our outpatient service area supports a wide range of pediatric specialties and subspecialties, with a strong focus on personalized, interdisciplinary care for children with complex medical needs.

We are seeking a nursing leader who:

• Embraces innovative, high-quality clinical care delivery in the ambulatory setting.


• Is passionate about coaching, mentoring, and advancing the professional growth of nurses and assistive personnel.


• Is energized by building new partnerships that strengthen care delivery, especially as patients transition from clinic to community.

UNC Children's serves children and adolescents from across North Carolina and beyond. Our talented outpatient leadership team is highly collaborative and excited to welcome a new leader to support our original flagship location in Chapel Hill.

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

This position supervising large clinical units. Duties include ensuring that appropriate care and services are available to patients and families, ensures adequate and appropriate clinic staffing on each shift, supervision of nursing staff, medical support staff and utility aide staff, assistance with annual performance reviews of staff, participation in quality improvement initiatives to address identified patient safety or quality of care issues. Provides and facilitates an environment conducive to staff continuing education needs, ongoing unit-based educational needs and orientation of staff members.

Responsibilities

1. 1. Patient Care- Ensures that appropriate care and services are available to patients / clients and families. Facilitates interdisciplinary collaboration in patient/client care planning. Ensures appropriate clinical staffing and skill mix for patient care. Supervises team of professionals /paraprofessionals which may include nursing staff, health unit coordinators, nursing assistants and utility aides.


2. 2. Human Resource Management- Effectively manages human resources. Creates an environment conducive to recruiting and retaining staff. Applies organizational policy and procedures in hiring, promoting, transferring and terminating staff. Provides staff with annual performance feedback and opportunity to set professional goals. Integrates scientific evidence regarding retention of nursing staff into unit planning.


3. 3. Budget Management- Effectively uses clinical and financial information to establish and meet budgetary goals. Implements strategies to increase revenue and cost effectively manage personnel, supply, and equipment resources. Evaluates the impact of strategic fiscal changes on quality outcomes.


4. 4. Accreditation Issues- Ensures that internal and external regulatory standards or nursing practice are met or exceeded. This includes organizational policy and procedures as well as state, Joint Commission, Board of Nursing and other specified accrediting bodies. Integrate current scientific evidence with standards of practice.


5. 5. Quality Improvement- Leads and participates in quality improvement initiatives that focus on identified patient safety or quality of care deficits.


6. 6. Education- Creates an educational environment conducive to student learning, staff continuing education, and orientation of new staff members. Accountable for annual competency evaluation of staff that ensures staff has the knowledge and skills to care for the specified patient population.


7. 7. Customer Satisfaction- Ensures high customer satisfaction. Communicates patient satisfaction results, letters and comments to staff and leads monthly initiatives to improve consumer satisfaction with care and services. Advocates for consumers within the organization, particularly for vulnerable or at risk populations.

Other Information

Other information:

Education Requirements

• * Bachelor's degree in Nursing (BSN) from a state-accredited school of professional nursing.

Licensure/Certification Requirements

• * Licensed to practice as a Registered Nurse in the state of North Carolina.


• * For positions at Magnet Hospitals, professional certification (ANCC Magnet approved) relevant to Management, Leadership or Clinical Area is required within the probationary period of employment.


• * BLS required.

Professional Experience Requirements

• * Three (3) years of professional nursing in tertiary care and one (1) year of management experience in specialty area.

Job Details

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: UNCH Childrens Med Speclty CL

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$47.90 - $68.86 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: Yes

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.