RN Patient Navigator

Banner Health; Scottsdale (AZ); Hybrid; USD 75,000 - 105,000; Full time

Job summary

Banner Health is seeking a Nurse Care Coordination position in Scottsdale, AZ, focused on holistic, coordinated care across the continuum. The role supports informed decision-making and works with a multidisciplinary team to ensure timely screening, diagnosis, treatment and ongoing patient care.

The ideal candidate has a Bachelor's in nursing, an active RN license in the state, and at least five years of clinical experience with strong organizational and communication skills.

Qualifications

• Bachelor's degree in nursing or related field required.
• Current RN license in the state of practice; BLS certification required.
• 5 years of clinical experience; strong organizational and care coordination skills.
• Excellent communication, writing, time management; familiarity with word processing and databases.
• Ability to teach clinical and non-clinical personnel; process improvement experience preferred.

Responsibilities

• Assesses the patient’s plan of care and coordinates resources and progress.
• Evaluates medical necessity and coordinates with physicians; schedules initial tests and consultations.
• Assists with diagnostic services, treatment and care; coordinates disease care with an interdisciplinary team.
• Ensures patient and family understand diagnostic processes, care strategy and actions; provides information.
• Sets functional, measurable goals; develops discharge plan and coordinates referrals.
• Supports patient/family through difficult decisions and end-of-life planning; provides emotional support.
• Contributes to process-improvement activities for patient populations and outcomes.
• Establishes collaboration with physicians, payers, and health team; communicates with payers for requirements.
• Works independently within established procedures; seeks supervisor guidance for unusual situations.

Skills

RN license

BLS certification

5 years clinical experience

Organizational skills

Communication skills

Time management

Writing skills

Word processing

Database skills

Education

Bachelor's degree in nursing

Tools

Word processing

Database software

Job description

Primary City/State:Scottsdale, ArizonaDepartment Name:Work Shift:DayJob Category:Clinical CareGreat careers are built at Banner Health. We understand that talented health care professionals appreciate having options. We are proud to offer our team members many career and lifestyle choices throughout our network of facilities. Apply today, this could be the perfect opportunity for you.Set to open in early 2027. The three-story facility will bring a broad range of services together in one convenient location, including Banner MD Anderson Cancer Center, cardiovascular care, medical and surgical specialties, neurosciences, specialty pharmacy, imaging and urgent care. Physicians and team members will have the opportunity to help build an integrated care environment designed around collaboration, technology and a coordinated patient experience. Providers and staff will work across specialties to make it easier for patients to access care, navigate services and receive support throughout their health care journey.Located in one of the Valley's growing communities, Banner Health Center plus represents an important expansion of Banner Health's presence and services in North Scottsdale. Team members will have the opportunity to join a new multidisciplinary setting, contribute to its development and help shape how care is delivered from the beginning.Location:This is a Remote Hybrid position. Candidates must be located in Arizona as site visits to 18250 Hayden Rd, Scottsdale AZ 85255 are a required portion of this roleSchedule:Monday - Friday 8:00a - 5:00pm with some flexibility based on business needsTraining:Training will be in person in Arcadia (4200 E. Camelback Rd.Phoenix, AZ 85018) or Downtown Phoenix 1111 E McDowell Rd, Phoenix, AZ 85006POSITION SUMMARYThis position provides comprehensive care coordination, supporting a holistic and coordinated approach across the continuum of care. This position assists with informed decision-making; collaborating with a multi-disciplinary team to allow for timely screening, diagnosis, treatment and increased supportive care throughout the patient experience. This position provides individual assistance to patients, families and caregivers to help identify and overcome barriers which may hinder quality medical and psychosocial patient care.CORE FUNCTIONS1. Assesses the patient’s plan of care and develops, implements, monitors and documents the utilization of resources and progress of the patient through their care, facilitating options and services to meet the patient’s health care needs.2. Evaluates the medical necessity and appropriateness of care, optimizing patient outcomes. Serves as a liaison for referring physicians and assists with scheduling initial tests and consultations.3. Assists the patient/family through diagnostic services, treatment and care. Coordinates disease care using an interdisciplinary holistic approach, making appropriate referrals and consultations in coordination with physicians and providers.4. Ensures that the patient and family understand the diagnostic processes, care strategy and recommended actions, and are provided with appropriate information in coordination with physician and health care providers. Responds to patient requests for information regarding the disease process, expected side effects and community resources.5. Evaluates patient’s functional abilities and limitations. Determines if intervention is needed. Establishes treatment goals that are functional, measurable, patient related and reflect key limiting factors. Establishes and implements a plan of care to achieve treatment goals. Collaborates with patient and family when setting goal; initiates discharge planning. Recommends additions to or modifications of referring orders.6. Supports the patient and family during difficult decision-making periods. Assist in coordination of end of life care for patient and family and provides emotional support.7. Supports process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes. Participates in staff development to maintain current standards of practice and ensure the highest quality of care.8. Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.9. This position works independently, with freedom to determine how to best accomplish functions within established procedures. This position confers with supervisor on any unusual situations. This position is facility-based with no budgetary responsibility. Internal customers include all levels of staff, including physicians. External customers include patients, families, employees of other healthcare institutions, physician offices, referring physicians, community providers and agencies, payers, provider networks, and regulatory agencies. This position requires making decisions related to patient care coordination throughout various facilities and with various specialty practices. Decision making required for treatment and standardization of care of patients. This position requires complex problem solving related to plan of care for evaluation, treatment, and discharge planning for patients.MINIMUM QUALIFICATIONSMust possess knowledge as normally obtained through the completion of a Bachelor's degree in nursing or related field.Requires a current RN license in the state of practice. BLS certification required.Requires a proficiency level typically achieved with 5 years clinical experience. Requires excellent organizational skills and clinical knowledge regarding specialty care services, as well as care coordination of services, legal and financial aspects of diagnostic services and health services in specialty area. Requires effective communication and writing skills, good time management skills and knowledge of word processing and database software applications. Requires the ability to teach both clinical and non-clinical personnel regarding care and diagnostics services. Also requires a good understanding of process improvement.PREFERRED QUALIFICATIONSCurrent certification in specialty area preferred. Prior Case Management experience preferred.Additional related education and/or experience preferred.EEO Statement:EEO/Disabled/VeteransOur organization supports a drug-free work environment.Privacy Policy:Privacy Policy