RN Patient Logistics Access Coordinator - UNC Capacity Command Center West

UNC Health; United States; On-site; USD 60,000 - 85,000; Full time

Job summary

UNC Health is seeking a registered nurse to provide direct coordination of inter-hospital transfers through assessment, planning, and evaluation of patient needs. The role focuses on enhancing transfer management quality and continuity of care.

Responsibilities include capacity planning, monitoring transfer requests, and assessing clinical appropriateness. A Bachelor’s degree in Nursing and North Carolina licensure are required, alongside three years of inpatient care experience.

Qualifications

• Licensed to practice registered nurse in the state of North Carolina.
• Three years of inpatient care experience required.

Responsibilities

• Attend and actively participate in daily collaborative meetings for capacity management.
• Continuously monitor work lists to appropriately triage patient transfer requests.
• Collaborate with house supervisors to facilitate patient transfer activities.
• Assess clinical appropriateness for proposed transfers using established criteria.
• Identify barriers to efficient Transfer Center operations.
• Document activities and information per standards in established systems.

Skills

Highly organized professional with astute clinical knowledge

Great attention to detail and critical thinking skills

Adaptable to frequent change

Compliant with regulatory and departmental guidelines and policies

Education

Bachelor’s degree in Nursing

Job description

The purpose of this position is to provide direct coordination of inter‑hospital transfers through comprehensive assessment, planning, implementation and overall evaluation of individual patient needs. The overall goal is to enhance the quality of inter‑hospital transfer management and satisfaction, promote continuity of care, and achieve cost effectiveness through point‑of‑entry case management, utilization review, and effective patient flow activities.

Responsibilities

• Capacity Planning - Attend and actively participate in daily collaborative meetings to develop and implement a hospital‑wide capacity management strategy. Alert hospital leaders and care team stakeholders of capacity constraints that may impact Transfer Center operations. Meet with stakeholders in severely impacted areas to problem‑solve throughput and expand capacity to accept requested transfers.
• Incoming Transfer Requests - Continuously monitor work lists to appropriately triage patient transfer requests. Conduct and document assessment of proposed transfers and facilitate provider and caregiver consultations to develop a transfer plan per departmental guidelines.
• Logistics Management - Collaborate with house supervisors and clinical admitting decision makers to facilitate patient transfer activities with referring, receiving, and transporting caregivers. Participate in discussions regarding appropriate assignment of level of care, care unit, provider team, and patient class. Refer non‑clinical tasks as appropriate.
• Clinical Appropriateness Assessment - Use established medical necessity criteria products and departmental guidelines to assess the clinical appropriateness for proposed transfers. Escalate questionable clinical or administrative appropriateness per guidelines to the Care Management Physician Advisor and/or Care Management Leadership. Identify potential and actual care progression concerns for incoming patients, and route concerns to the appropriate care team members.
• Customer Service - Identify and escape barriers to efficient, effective, patient‑centric and customer‑friendly Transfer Center operations. Demonstrate excellent customer service skills, use service recovery scripting and techniques to repair missed expectations when possible, and demonstrate flexibility and professionalism in a dynamic environment.
• Documentation - Document activities, events, and information per standards in established software systems in a timely, accurate, and complete manner. Identify avoidable delays and document causes for delay consistent with department standards. Use established policies and processes to handle, discuss, and transmit protected health information in a manner consistent with privacy and compliance expectations and policies.

Education Requirements

• Bachelor’s degree in Nursing

Licensure/Certification Requirements

• Must be licensed to practice registered nurse in the state of North Carolina

Professional Experience Requirements

• Three (3) years of inpatient care experience required

Knowledge/Skills/and Abilities Requirements

• Highly organized professional with astute clinical knowledge
• Great attention to detail and critical thinking skills
• Adaptable to frequent change
• Compliant with regulatory and departmental guidelines and policies

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.