RN, Patient Educator-Nephrology

ChenMed; Norfolk (VA); On-site; USD 77,000 - 110,000; Full time

Job summary

ChenMed is seeking a Patient Educator, Specialty (RN) to collaborate with medical teams and deliver disease education to a specialized patient group. The role focuses on improving outcomes, engaging patients in care decisions, and delivering clinical education tailored to cultural and linguistic needs.

On-site daily across Tidewater offices (Virginia Beach, Norfolk, Portsmouth, Newport News, Hampton). Requires strong nursing knowledge, teaching experience and ability to travel up to 40%

Qualifications

• Active RN license required; Nursing Compact license preferred.
• Minimum of 3 years' dialysis experience.
• Teaching/training experience required (clinical or patient education preferred).
• Experience with geriatric patients highly desirable.

Responsibilities

• Provides chronic disease education relative to quality care for a specific patient population.
• Monitors chronic disease program performance across multiple medical centers.
• Assists with the development of strategies for quality improvement and management related to disease education.
• Educates patients and/or family members by understanding cultural and religious practices, barriers, and readiness to learn.
• Coordinates care with PCPs, specialists and vendor services to reduce hospitalizations and ED visits.

Skills

English fluency

Nursing knowledge

Communication skills

Interpersonal skills

Travel willingness

Business acumen

Education

Active RN license

BLS certification

CNE certification desired

Tools

MS Office

Database software

Presentation software

Job description

We’re unique. You should be, too.

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

*Please note that this position supports all 5 Tidewater offices and requires being on-site daily (Virginia Beach, Norfolk, Portsmouth, Newport News, and Hampton). This role is Monday through Friday. Mileage is reimbursed.

The Patient Educator, Specialty (RN) collaborates with medical practitioners and leaders to incorporate chronic disease education into the plan of care for a specialized group of patients. The incumbent in this role is responsible for helping to improve patient health outcomes by promoting and facilitating disease education with the patient and/or family member(s) thereby ensuring their active involvement in care and care decisions. He/She performs direct specialty nursing services to patients as required, ensuring adherence to regulatory standards and all related policies, procedures, and guidelines. The Patient Educator, Specialty (RN), is also accountable for the development and delivery of clinical education to patients that increases their knowledge of disease processes, improves patient engagement in care, and reduces hospital and ER admissions.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides chronic disease education relative to quality care for a specific patient population. Coordinates care between their primary care physicians, community specialists and vendor services including hospitals.
• Monitors chronic disease program performance across multiple medical centers. Identifies gaps and implements improvements in patient and quality outcomes.
• Assists with the development of strategies for quality improvement and management related to disease education.
• Collaborates with medical center leaders and PCPs to evaluate, develop and implement patient education programs through needs assessment analysis.
• Educates patients and/or family member(s) by gaining an understanding of their cultural and religious practices, emotional barriers, desire and motivation to learn, physical and/or cognitive limitations, language barriers and readiness to learn.
• Identifies opportunities to minimize fragmentation of health care for patients.
• Encourages decision-making about health care options by ensuring the patient and/or family member(s) understand the patient's health status.
• Maximizes care skills by observing the patient and/or family member(s) ability to cope with patient's health status/prognosis/outcome and pivoting communication as necessary.
• Enriches the patient’s overall health by promoting and encouraging healthy lifestyles.
• Selects, adapts and individualizes patient education information by analyzing available brochures, printed materials, videos and other resources that align with the age, culture, religious practices, language, etc. of the patient.
• Documents patient care services in patients' chart and department records as determined by internal policies and procedures and external laws, rules and regulations.
• Improves quality results by studying, evaluating and re-designing processes; implements changes as needed.
• Coordinates care activities with transitional care team and case management to decrease hospitalizations and lengths of stay.
• Develops trusting relationships with internal and external stakeholders to determine areas of opportunity supplemented with remediation strategies.
• Performs other duties as assigned and modified at manager's discretion.

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong business acumen and acuity
• Excellent knowledge and understanding of general nursing and nursing education functions, practices, processes, procedures, techniques and methods
• Excellent communication and interpersonal skills
• Skilled in gathering, analyzing, and interpreting information
• Strong customer service orientation required
• Ability to work across multiple centers of expertise with a range of stakeholders at different levels
• Ability to identify problems and recommend solutions
• Ability to establish priorities and coordinate work activities
• Must be detail oriented
• Ability to work effectively, both independently and as part of a team
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally and nationwide up to 40% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• A valid, active RN license required; Nursing Compact license preferred
• A minimum of 3 years' of dialysis experience
• Teaching/training experience required (clinical or patient education preferred)
• Experience working with geriatric patients highly desirable
• Basic Life Support (BLS) certification required
• Certified Nurse Educator (CNE) or similar nursing certification a plus

PAY RANGE:

$76,732 - $109,617 Salary

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for a bonuses or commissions.

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.

ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.