RN - Patient Advisory

Carle Health; Urbana (IL); Hybrid; USD 46,000 - 74,000; Full time

Job summary

Carle Health is seeking a Registered Nurse to support telehealth triage and care coordination. The role begins with six months of in-office training at our Champaign, IL location before transitioning to remote work. You will manage triage, documentation in Epic, and patient education across 24/7 operations.

Required are an RN license in applicable states within 1 year and a Nursing Diploma, with strong communication and critical thinking skills to deliver patient-centric care.

Qualifications

• Licensed RN in one or more listed states within 1 year.
• Diploma in Nursing required.
• Strong communication and triage skills.

Responsibilities

• Triage patient concerns via telephone/video/electronic channels using established protocols.
• Coordinate care plans and follow up with patients.
• Document encounters in Epic EMR and complete necessary documentation.
• Provide medication management assistance per guidelines.
• Support 24/7 operations and care coordination.
• Cross-train across Patient Contact Center departments.

Skills

Verbal communication

Critical thinking

Nursing assessment

Telehealth triage

Education

Diploma: Nursing

RN license (OH/IA/IN/IL/WA) within 1 year

Tools

Epic EMR

Job description

Overview

***Position requires 6 months of in-office training prior to being remote. The office is located in Champaign, IL***

The Patient Advisory team is the first point of contact for our immediate and extended communities, PAN RN's are the key to making sure our patients are cared for 24/7. By providing the ideal blend of autonomy of practice and nursing judgement, while still offering support and protections through outlined processes. The ideal candidate will enhance our talented team by offering mastery in chronic and acute process, strong verbal communication skills, ability to critically think and thrive in a fast-paced environment, while remaining patient centric.

Qualifications

Certifications: Licensed Registered Professional Nurse (RN) - Ohio (OH) within 1 year - Ohio Board of Nursing (OBON); Licensed Registered Professional Nurse (RN) - Iowa (IA) within 1 year - Iowa Board of Nursing (IBON); Licensed Registered Professional Nurse (RN) - Indiana (IN) within 1 year - Indiana Professional Licensing Agency (IPLA); Licensed Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR); Licensed Registered Professional Nurse (RN) - Washington (WA) within 1 year - Washington State Board of Nursing (WABON), Education: Diploma: Nursing, Work Experience: Nursing

Responsibilities

• Assesses and triages patient concerns via telephone/video/electronic methods using embedded adult and pediatric protocols.
• Assesses health needs, develops plans of care, and coordinates care for patients who are experiencing health concerns.
• Documents all telephone encounters received/initiated within Epic and completes appropriate EMR documentation and follow up.
• Provides medication management assistance by renewing, refilling, cancelling, transcribing, and reconciling medication orders as appropriate within departmental guidelines.
• Ensures adherence to established standards of care and scope of practice.
• Provides education and counseling to patients, families, and groups.
• Facilitates care coordination between patient and provider during 24/7 operations.
• Communicates with outside facilities when appropriate.
• Assists with department tracking, auditing, and reporting feedback for opportunities of improvement.
• Serves as a resource within the organization and/or community by providing additional support to other Carle clinical team members and patients when needed.
• Acts as a preceptor and supports the development and retention of other staff.
• Recognizes and initiates change initiatives that improve clinical outcomes utilizing evidence-based practices where applicable.
• Provides leadership for initiatives designed to improve the quality of care or clinical outcomes.
• Assists leadership team members with development and implementation of departmental processes.
• Primarily providing telehealth triage for acute needs for Carle Health, Health Alliance, and additional contracted health systems through daytime and after-hours to facilitate and maintain patient safety and care.
• Provides after-hour care of patient needs, supports critical patient communications, and maintains working knowledge of specialized processes including but not limited to: Receiving and communicating critical lab value reporting, heart monitor alerts, hospital discharges, AMS patients, patient and provider appointment management, and other miscellaneous tasks as outlined within onboarding and orientation.
• Performs essential Charge RN functions in rotation with other team members that directly supports immediate team needs, operational flows, and patient care support.
• Cross training to all Patient Contact Center departments to assist with patient care needs requiring medication refills, telephone triage, and patient portal electronic communications.

About Us

Find it here.

Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.

Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We’ve grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We’re developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Compensation and Benefits

The compensation range for this position is $33.11per hour - $53.88per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model.Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.