RN Operations Support Specialist Emergency Department

Banner Health Corporate; Sun City CDP (AZ); On-site; USD 65,000 - 85,000; Full time

Job summary

Banner Health in Sun City, Arizona is seeking an RN Operations Support Specialist for the Emergency Department. You will partner with nurse leadership to drive facility-wide education and onboarding for new RNs, while championing career development for clinical staff and ensuring high standards of patient care.

This role focuses on coordinating quality initiatives, risk management, and cross-disciplinary communications.

Qualifications

• Knowledge of healthcare as normally obtained through completion of an Associates degree.
• Current, valid RN license in state of practice or compact licensure.
• BLS certification required.
• Minimum of one year experience in an acute care hospital setting.

Responsibilities

• Supports nurse leadership in planning, development and execution of facility education for clinicians.
• On-boarding and orientation of newly hired registered nurses, career development and internal communications.
• Coordinates quality, risk management, safety and nursing standards within the facility; acts as liaison across disciplines.

Skills

RN license

BLS certification

acute care experience

Education

Associates degree

Bachelor's degree preferred

Job description

Primary City/State: Sun City, Arizona Department Name: Emergency Ctr-Hosp Work Shift: Varied Job Category: Nursing Nurses play a critical role in patient care. They’re the smiling faces patients see when they’re sick; they’re advocates for the patients and their families. Truly, they are the heartbeat of a hospital. We care about you, your nursing career today and your future. Great options and great opportunities. Join our Emergency Department team at Banner Boswell as an RN Operations Support Specialist, where you will play a pivotal role in shaping the future of nursing excellence across our healthcare system. In this influential position, you will partner directly with nurse leadership to drive facility-wide education, support the onboarding and orientation of newly hired RNs, and champion meaningful career development pathways for clinical staff. You will serve as a vital liaison across all disciplines. You will be communicating, educating, and problem-solving to ensure the highest standards of quality, safety, and patient care are consistently upheld. This role offers a unique opportunity to lead and implement clinical initiatives, oversee quality and risk management standards, and contribute to the improvement of national nursing quality indicators. If you are a natural leader, educator, and advocate for nursing excellence, this is your chance to elevate the profession and inspire the next generation of nurses. Come be the difference not just for patients, but for the entire clinical community you serve.

Our Banner Boswell ED team is highly focused on delivering state of the art Stroke, Cardiac, and Pediatric Care. We maintain NIHSS Stroke Gold Elite Plus, Chest Pain and Pediatric Preparedness accreditations. Our multidisciplinary team consists of Nurse Managers, Registered Nurses, ED Technicians, Case Management, Social Work, Physicians, Advanced Practice Providers, and Pharmacy who are all dedicated to providing the highest quality of care possible to our patients. In this video, nurses and clinical leaders share their experience working at Banner Boswell Medical Center. We have Full Time, exempt, position available in our Banner Boswell Emergency Department. This is a Monday - Friday roll and will cover educating both day and night shift team members. Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We’ve earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

This position is responsible for supporting nurse leadership in the planning, development and execution of facility education for clinicians, supporting the on-boarding and orientation of newly hired registered nurses, career development and effective internal clinical communications. This role performs under the guidance and direction of the chief nursing officer or designee and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/unit/department policy/procedures and standards of care. This position coordinates oversight of quality, risk management, safety and nursing standards and is a role model and resource person for providing quality patient care and maintaining clinical competency within the facility/unit/department; collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired nurses (this includes supporting programs and communication within the facility); develops and coordinates system and facility initiatives to promote clinical career development and lateral nurse pathways and may lead and implement facility clinical initiatives. This position contributes to society through activities that lead to excellent patient outcomes through timely, effective, efficient, equitable, safe care; and actively participates in the improvement of national nursing quality indicators and outcomes, such activities may include participating in professional organizations.

CORE FUNCTIONS

1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.
2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.
3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.
4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

• Must possess knowledge of healthcare as normally obtained through the completion of a Associates degree.
• Must possess a current, valid RN license in state of practice, temporary RN license in state of practice, or compact RN licensure for current state of practice.
• BLS certification is required.
• Additional certification or continuing education may be required based on area of practice.
• Requires a minimum of one year experience in an acute care hospital setting.
• Minimal experience, typically gained through 0-2 years relevant experience.
• Employees working at Banner Behavioral Health Hospital, BTMC Behavioral or BUMG, BUMCT in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.
• An Arizona Criminal History Affidavit must be signed upon hire.
• Employees working at BUMCS in a Behavioral Health clinical setting must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment.

PREFERRED QUALIFICATIONS

• Bachelors degree is nursing preferred.
• Additional related education and/or experience preferred.

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

EEO Statement: EEO/Disabled/Veterans Our organization supports a drug-free work environment.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.