RN - OhioHealth Physician Group Call Center

OhioHealth; Columbus (OH); On-site; USD 60,000 - 72,000; Full time

Job summary

OhioHealth in Columbus, OH seeks experienced Registered Nurses to join a fast-paced call center supporting primary care offices. You will be the first contact for patients with emergent symptoms, providing expert clinical guidance over the phone and documenting patient needs in CareConnect and MyChart.

The role emphasizes rapid assessment, sound clinical judgment, teamwork, and patient-centered communication.

Qualifications

• Current RN license in Ohio (or multistate compact) and active BLS/CPR certifications.
• Associate degree in nursing required; BSN preferred.
• Experience in triage, call center, or patient communication is a plus.

Responsibilities

• Perform initial and ongoing health status assessments over the phone.
• Document care plans based on nursing diagnoses and patient needs.
• Evaluate responses to nursing interventions and adjust plans as needed.
• Lead process improvements to enhance clinical quality and customer satisfaction.
• Support safe, efficient operations as part of a high reliability organization.

Skills

Multitasking

Excellent listening

Customer service

Teamwork

Education

Associate's Degree: Nursing

Tools

CareConnect

MyChart

Job description

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.Job Description Summary:Schedule: Monday - Friday, No Weekends and No Holidays- 0830-1700*May need to come in-person to the Blom Administrative Campus for staff meetings 1-2 times a year.*Must have permanent residence in the State of OhioWe are seeking experienced Registered Nurses to join a dynamic and fast-paced call center supporting primary care offices. In this role, you will be the first point of contact for patients experiencing emergent symptoms, providing expert clinical guidance over the phone. Your ability to assess situations quickly, ask the right questions, and use sound clinical judgment will help ensure patients receive the appropriate level of care.As part of our nurse triage team, you will manage a high volume of calls and MyChart messages, working efficiently within CareConnect to document and communicate patient needs. This position requires strong multitasking skills, excellent listening abilities, and a commitment to delivering exceptional customer service. While you won’t make diagnoses, you will use your clinical expertise to guide patients safely and effectively, representing their primary care provider with professionalism and empathy.You’ll be part of a supportive, collaborative team that values connection and growth. Our culture thrives on teamwork, with regular huddles, open communication, and shared celebrations throughout the year. This is an opportunity to leverage your nursing experience in a unique setting that combines clinical knowledge with technology, all while contributing to a rapidly growing department that makes a real difference in patient care.This position provides nursing care to patients and families along the health illness continuum in diverse health care settings while collaborating with the health care team. The RN is accountable for the practice of nursing as defined by the Ohio Board of Nursing. The RN delegates nursing tasks to licensed practical nurses (LPNs) and unlicensed assistive personnel (UAPs) using the criteria written in the Ohio Nurse Practice Act.Responsibilities And Duties:30% Assessment/DiagnosisPerforms initial, ongoing, and functional health status assessment as applicable to the population and or individual.30% Outcomes Identification/PlanningBased on nursing diagnoses and collaborative problems, documents planned nursing interventions to achieve outcomes appropriate to patient needs.20% Implementation/EvaluationEvaluates and documents response to nursing interventions and achievement of outcomes at appropriately determined intervals; as part of a multidisciplinary team, revises plan of care based on evaluative data.10% Leadership- Actively participates in process improvement activities to achieve targeted measures of clinical quality, customer satisfaction, and financial performance.10% OperationsAs a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any timeMinimum Qualifications:Associate's Degree: Nursing (Required)BTLS - Basic Trauma Life Support - American Heart Association, CPR - Cardiopulmonary Resuscitation - American Red Cross, RN - Registered Nurse - Ohio Board of NursingAdditional Job Description:MINIMUM QUALIFICATIONSCurrent Registered Nurse license from the State of Ohio and/or Current Registered Nurse license in good standing with a multi-state compact state.BLS certificationWork Shift:DayScheduled Weekly Hours :40DepartmentPACT Primary CareJoin us!... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industryEqual Employment OpportunityOhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employmentRemote Work Disclaimer:Positions marked as remote are only eligible for work from Ohio .