RN Managed Care Coordinator I

BlueCross and BlueShield of South Carolina; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

BlueCross and BlueShield of South Carolina seeks an RN Managed Care Coordinator I to review medical/behavioral eligibility against benefits and clinical criteria. You will apply clinical expertise and administrative policies to ensure medical necessity and care plan compliance for members managing their health.

Remote role with potential onsite trainings. Requires an active RN license in the United States or a nurse license in state of hire, plus 2 years of clinical experience and strong

Qualifications

• Requires Associates in a related field or nursing equivalence.
• RN licensure active in US state or compact license, or LMSW/ Counselor/Psychologist licensure as applicable.
• 2 years of clinical experience required.
• Working knowledge of word processing software.
• Ability to work independently, prioritize, and make sound decisions.
• Strong customer service, organizational, and presentation skills.
• Excellent written and oral communication; proficient typing and grammar.

Responsibilities

• Performs medical/behavioral review and authorization.
• Ensures coverage aligns with benefits and medical necessity guidelines.
• Evaluates outcomes of plans, eligibility, and level of benefits.
• Initiates discharge planning or alternative treatment plans when needed.
• Documents clinical information to support medical necessity criteria.
• Collaborates with Medical Director, Case Manager, and other staff as required.
• Participates in data entry for clinical information flow and claims.
• Complies with ERISA, NCQA, URAC, DOI, and DOL guidelines.
• Educates members and providers about care delivery networks and benefits.
• Advocates for members and promotes enrollment in care management programs.

Skills

Independent work

Prioritization

Decision making

Customer service

Communication

Typing accuracy

Analytical thinking

Confidentiality

Office software

Education

Associate degree in related field

Nursing degree equivalency

Tools

Microsoft Office

Job description

Summary

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but we've been part of the national landscape for more than seven decades, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina ... and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies, allowing us to build on various business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

We are currently hiring for an RN Managed Care Coordinator I to join BlueCross BlueShield of South Carolina. In this role as an RN Managed Care Coordinator I, you will review and evaluate medical or behavioral eligibility regarding benefits and clinical criteria by applying clinical expertise, administrative policies, and established clinical criteria to service requests. Utilizes clinical proficiency and claims knowledge/analysis to assess, plan, implement, coordinate, monitor, and evaluate medical necessity and/or care plan compliance, options, and services required to support members in managing their health, chronic illness, or acute illness. Utilizes available resources to promote quality, cost effective outcomes.

Location

This position is full time (40 hours/week) Monday-Friday from 8:00am - 5:00pm EST and will be fully remote. The candidate may be asked to report onsite for trainings, meetings, or other business needs.

Sponsorship

This position is not eligible for sponsorship now or in the future.

What You'll Do:

• Performs medical or behavioral review/authorization process.
• Ensures coverage for appropriate services within benefit and medical necessity guidelines.
• Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions.
• May initiate/coordinate discharge planning or alternative treatment plans as necessary and appropriate.
• Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits.
• Utilizes allocated resources to back up review determinations.
• Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of Care Referrals, etc.).
• Participates in data collection/input into system for clinical information flow and proper claims adjudication.
• Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
• Provides patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans.
• Serves as member advocate through continued communication and education.
• Promotes enrollment in care management programs and/or health and disease management programs.
• Maintains current knowledge of contracts and network status of all service providers and applies appropriately.
• Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
• Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.

To Qualify for This Position, You'll Need the Following:

• Required Education: Associates in a job-related field.
• Degree Equivalency: Graduate of Accredited School of Nursing or 2 years of job-related work experience.
• Required Work Experience: 2 years' clinical experience.
• Required Skills and Abilities: Working knowledge of word processing software.
• Ability to work independently, prioritize effectively, and make sound decisions.
• Good judgment skills.
• Demonstrated customer service, organizational, and presentation skills.
• Demonstrated proficiency in typing, spelling, punctuation, and grammar skills.
• Demonstrated oral and written communication skills.
• Ability to persuade, negotiate, or influence others.
• Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.
• Required Software and Tools: Microsoft Office.
• Required Licenses and Certificates: Active, unrestricted RN licensure from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC), OR, active, unrestricted LMSW (Licensed Master of Social Work) licensure from the United States and in the state of hire, OR active, unrestricted licensure as Counselor, or Psychologist from the United States and in the state of hire.

Preferred Qualifications

• Preferred Education: Bachelor's degree- Nursing.
• Preferred Wo