RN Home Health Operations Manager

UnitedHealth Group; Las Vegas (NV); On-site; Confidential; Full time

Benefits offered by this job

Sign-on bonus $10,000

Job summary

UnitedHealth Group's OptumCare formulates the Home Health Clinical Operations Manager role to direct the overall home health operations, collaborating with Clinical Leadership to ensure patient-centered service, clinical quality, and adherence to policies and procedures.

Based in Las Vegas, NV, the COM will oversee staffing, process improvement, budgeting, data analytics, and performance reviews, while guiding managers and supervisors, promoting staff development, and maintaining SOPs and

Qualifications

• Bachelor's degree in nursing; NV RN license required.
• 3+ years management in home health or related field.
• Lean/process improvement experience and knowledge of current nursing practice and regulations.

Responsibilities

• Coordinate and oversee patient services conducted by operations personnel.
• Manage team structures, operations and processes between Home Health departments.
• Guide coordinators and supervisors of intake, referrals, scheduling, education, informatics and reporting; support QAPI.
• Assist department supervisors with administrative oversight, process improvement, development, and planning for operations personnel.
• Assist the Executive Director/Administrator in annual review, planning and budget.
• Interpret operational data to manage resources and address potential conflicts.
• Evaluate performance of operations supervisors/department heads.
• Oversee coaching and performance improvement plans.
• Hire, evaluate, and retain Agency personnel; monitor retention and satisfaction.
• Conduct performance evaluations regularly.
• Collaborate with Enterprise units for projects requiring Agency involvement.
• Maintain SOPs and job aids to streamline operations; ensure proper recordkeeping.
• Assist onboarding and orientation for new personnel; oversee staff training.
• Plan and implement staff in-services and continuing education programs.
• Facilitate access to information platforms and databases for Agency use.
• Assist in evaluating Agency performance and developing goals and policies.
• Ensure compliance with Local, State and Federal laws and licensure/certification requirements.
• Promote home health services within the healthcare community.

Skills

Management experience

Project management

Lean

Supervision

Education

Bachelor's degree in nursing

Master's degree in health care

Job description

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

We are currently offering a $10,000 sign on bonus for external candidates!

The Home Health Clinical Operations Manager is responsible for the overall direction of home health operations. The Clinical Operations Manager (COM) will collaborate with members of Clinical Leadership to ensure optimal customer-centric service, clinical quality and excellence, and adherence to policies and procedures in accordance with the Agency's mission and vision.

Primary Responsibilities:

• Coordination and oversight of all patient services conducted by operations personnel
• Management of team structures, operations, and processes between Home Health departments while defining and maintaining boundaries of team operations within the agency
• Provide guidance and counseling to coordinators and supervisors of intake and referrals, scheduling clinical education, informatics and reporting, and QAPI to assist them in continually improving all aspects of home health care services provided through organization personnel
• Assists department supervisors with administrative oversight, process improvement, professional development, process evaluation, counseling, and planning for operations personnel
• Assists the Executive Director/Administrator in the preparation and administration of the Agency's annual review, planning, and budget
• Interpret operational data to manage resource availability and allocation to support Agency projects and to address potential resource conflicts
• Evaluate performance of operations supervisors/department heads
• Assist operations supervisors to develop skills and techniques in evaluating the performance of operations personnel. Oversee coaching and performance improvement plans to address deficiencies
• Hires, evaluates, and terminates Agency personnel. Proactively monitor staff retention and satisfaction
• Conducts performance evaluations annually, or more frequently as indicated
• Collaboration with various business units within Enterprise for projects requiring Agency involvement and outcomes
• Ensures development and maintenance of Standard Operating Procedures and Job Aids to streamline home health operations
• Assures proper maintenance of clinical records in compliance with local, State, and Federal laws
• Assists and guides development and implementation of on-boarding and orientation programs for new personnel. Responsible for orientation of Agency personnel, either directly or through delegation of appropriate Agency staff
• Oversees the planning and implementing staff in-services and continuing education programs to meet education and training needs of Agency personnel
• Facilitate ease of access and use of information platforms and databases for Agency utilization
• Assists with evaluation of Agency performance via performance improvement programs, productivity, and annual reviews
• Assists in the development of Agency goals. Develops, recommends, and administers Agency policies and procedures
• Assures compliance with all Local, State, and Federal laws and regulations regarding licensure and certification of all Agency personnel
• Promotes home health care services in the healthcare community and collaborates internal and external customers
• In the absence of the Executive Director and Administrator, the ADON will become the acting Executive Director/Administrator, and will be vested with authority to act on behalf of the Executive Director/Administrator
• Other duties as assigned by the Executive Director and Administrator

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree in nursing from an accredited program by the National League for Nursing required
• Current, active unrestricted Registered Nurse License to practice professional nursing in the State of Nevada
• 3+ years of management experience in a home health or related health care organization
• Demonstrated experience to supervise and direct professional personnel
• Project management and/or standard work development experience
• Demonstrated thorough knowledge of current nursing practice, professional standards of care, and State & Federal regulations regarding home health
• Experience with managing department heads/people leaders
• Proven efficiency/process improvement principles (e.g., Lean)

Preferred Qualification:

• Master's degree in health care

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment