RN - Gastroenterology Physician Practice

Emerson Hospital; Concord (MA); On-site; USD 67,000 - 114,000; Full time

Job summary

Emerson Hospital in Concord, MA is seeking a compassionate RN to join our Gastroenterology Physician Practice as a Triage Nurse. This full-time daytime role focuses on guiding patients through their care journey, answering calls, and coordinating pre-procedure steps.

You will liaise with patients, providers, and the care team, using evidence-based protocols to assess symptoms and determine appropriate care, while maintaining HIPAA standards and delivering excellent patient education.

Qualifications

• BSN or equivalent nursing experience is required.
• Current MA RN license is required.
• Strong clinical judgment and decision-making skills are essential.
• Excellent communication and interpersonal skills are essential.
• Ability to manage multiple priorities and respond to urgent patient needs.
• Proficiency in Microsoft Office (Word, Excel, Outlook) is preferred.
• Commitment to maintaining patient confidentiality and HIPAA compliance.

Responsibilities

• Serve as a key clinical liaison between patients, physicians, and care teams.
• Respond to incoming patient calls and clinical inquiries with professionalism and empathy.
• Perform telephone triage, assessing symptoms and determining appropriate care levels.
• Provide evidence-based guidance using established clinical protocols.
• Conduct pre-procedure calls and ensure patients are prepared and informed.
• Educate patients and families on managing health conditions at home.
• Support care coordination and communication across the Gastroenterology team.
• Adapt to changing schedules and patient needs in a fast-paced clinical environment.

Skills

Clinical judgment

Communication & interpersonal skills

Prioritization & multitasking

HIPAA compliance

Education

BSN or equivalent experience

Massachusetts RN license

Tools

Microsoft Office (Word/Excel/Outlook)

Job description

RN - Gastroenterology Physician Practice

Schedule: Full Time

Pay Range: $32.00 - $55.00 / Hourly

Shift: Day shift

Hours: 8:00am-4:30pm

About this role

Full, Time, Registered Nurse (RN), Gastroenterology, Emerson Health, Concord, MA

Are you a compassionate and detail-oriented Registered Nurse (RN) looking to play a vital role in patient care without bedside demands? Join our Gastroenterology team as a Triage Nurse, where you'll be a trusted clinical resource for patients, providers, and staff.

In this dynamic role, you'll help guide patients through their care journey-assessing symptoms, providing education, and ensuring they receive the right care at the right time. If you thrive in a fast-paced environment and enjoy combining clinical expertise with patient communication, we'd love to meet you.

What You'll Do

• Serve as a key clinical liaison between patients, physicians, and care teams
• Respond to incoming patient calls and clinical inquiries with professionalism and empathy
• Perform telephone triage, assessing symptoms and determining appropriate care levels
• Provide evidence-based guidance using established clinical protocols
• Conduct pre-procedure calls and ensure patients are prepared and informed
• Educate patients and families on managing health conditions at home
• Support care coordination and communication across the Gastroenterology team
• Adapt to changing schedules and patient needs in a fast-paced clinical environment

What We're Looking For

Required Qualifications

• Bachelor's degree in Nursing (BSN) or equivalent experience
• Current Registered Nurse (RN) license in Massachusetts
• Strong clinical judgment and decision-making skills
• Excellent communication and interpersonal skills
• Ability to manage multiple priorities and respond to urgent patient needs
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Commitment to maintaining patient confidentiality and HIPAA compliance

Preferred Qualifications

• At least one (1) year of experience in home health nursing, triage, or ambulatory care
• Familiarity with gastroenterology or specialty practice workflows