RN Field Clinical Care Coordinator - Suffolk County

UnitedHealthcare; Boston (MA); Hybrid; USD 38,944 - 69,541; Full time

Benefits offered by this job

Paid time off

Comprehensive benefits

401(k) and stock purchase plans

Employee discounts

Education reimbursement

Job summary

A major health care provider in Boston is seeking an experienced RN Field Clinical Care Coordinator to assess and manage the care needs of members in the field. This role offers a combination of telecommuting and fieldwork, requiring independent RN licensure and strong clinical skills. The ideal candidate should have at least 2 years of clinical experience, proficiency with MS Office, and reliable transportation. Competitive pay and benefits are offered for this position.

Qualifications

• Must have current and unrestricted licensure as a Registered Nurse.
• At least 2 years of clinical experience required.
• Home workspace must be suitable for accessing PHI.

Responsibilities

• Complete comprehensive needs assessments for members.
• Plan and implement individualized care strategies.
• Manage care plans as a single point of contact.

Skills

Registered Nurse licensure for MA

Clinical experience

Proficiency in MS Office

Reliability in transportation

Bilingual (Spanish, Cantonese, Mandarin)

Education

Bachelor's or master's degree in nursing

Tools

Electronic Medical Record systems

Job description

RN Field Clinical Care Coordinator - Suffolk County

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

The RN Field Clinical Care Coordinator, you will be an essential element of an Integrated Care Model by relaying the pertinent information about the members' needs and advocating for the best possible care available, and ensuring they have the right services to meet their needs.

If you reside within the Boston market, you will have the flexibility to telecommute as you take on some tough challenges. This is a Field-based role. Expect to spend about 50-60% of your time in the field visiting our members in their homes or in long-term care facilities. You\'ll need to be flexible, adaptable and, above all, patient in all types of situations.

Primary Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic needs
• Assess, plan and implement care strategies that are individualized by patients and directed toward the most appropriate, least restrictive level of care
• Identify and initiate referrals for social service programs, including financial, psychosocial, community and state supportive services
• Manage the care plan throughout the continuum of care as a single point of contact
• Partner and collaborate with internal care team, providers, and community resources/partners to implement the care plan
• Communicate with all stakeholders the required health-related information to ensure quality coordinated care and services are provided expeditiously to all members

Benefits and Work Environment

UnitedHealthcare offers a competitive base pay, comprehensive benefits, performance rewards, and development opportunities. Benefits may include paid time off, medical/dental/vision, life and disability coverage, 401(k) and stock purchase plans, education reimbursement, employee discounts, and more. Specific benefits are subject to eligibility requirements.

Required Qualifications

• Current and unrestricted independent licensure as a Registered Nurse for MA
• 2+ years of clinical experience
• Intermediate proficiency with MS Office (Word, Excel, Outlook)
• Access to a designated quiet workspace at home and ability to secure PHI
• Residence in an area with UnitedHealth Group approved high-speed internet or access to existing high-speed internet
• Ability to travel in assigned regions to visit members in their homes and/or other settings
• Access to reliable transportation and valid US driver\'s license

Preferred Qualifications

• Bachelor\'s or master\'s degree in nursing
• Certified Care Manager (CCM)
• 1+ years of community case management experience coordinating care for individuals with complex needs
• Experience in team-based care
• Background in Managed Care
• Ability to use an Electronic Medical Record or other electronic platforms
• Bilingual: Spanish, Cantonese, Mandarin

Physical Requirements

• Ability to transition from office to field locations multiple times per day
• Ability to visit members and providers across multiple locations
• Ability to transport equipment to and from field locations (e.g., laptop)
• Ability to remain stationary for long periods to perform computer or tablet work
• Telecommuters must adhere to UnitedHealth Group\'s Telecommuter Policy

Pay is based on several factors including local labor markets, education, work experience, and certifications. The hourly pay range for this role is $28.27 to $50.48 based on full-time employment. We comply with all applicable minimum wage laws.