RN Community Liaison (Homecare)

Novant Health; Rocky Point (NC); On-site; USD 64,000 - 76,000; Full time

Job summary

Novant Health is seeking an RN Community Liaison to connect patients, providers, and communities with high-quality home health services. You will educate referral sources, strengthen partnerships, and ensure patients receive the right care at the right time, acting as a trusted ambassador for our Homecare Team.

The role emphasizes relationship-building, patient-centered care, and collaboration with clinical and operational colleagues to improve transitions of care and access to home health

Qualifications

• Bachelor's degree in nursing from an accredited program.
• Two years of sales/marketing experience in a health-related field preferred.
• Current RN licensure and valid driver's license required.

Responsibilities

• Develop and maintain relationships with referral sources to promote home health services.
• Educate providers and partners on home health programs and referral processes.
• Serve as primary liaison for inquiries and ensure excellent customer service.
• Support patient transitions of care and coordinate with clinical teams.

Skills

Relationship building

Sales/Marketing experience

Customer service

Education

Bachelor's degree

Job description

What We Offer

Make a meaningful impact by connecting patients, providers, and communities to exceptional care as an RN Community Liaison with our Homecare Team. Novant Health is seeking a relationship-driven professional who is passionate about building trusted partnerships with physicians, healthcare facilities, and community organizations while expanding access to home health services. In this role, you'll serve as a key ambassador, educating referral sources, strengthening strategic relationships, and ensuring patients receive the right care at the right time. If you thrive on collaboration, customer service, and making a difference beyond the hospital walls, we'd love to meet you.

What You'll Do

• Develop and maintain strong relationships with physicians, practice groups, hospitals, skilled nursing facilities, rehabilitation centers, assisted living communities, and other referral partners to promote home health services.
• Serve as the primary liaison for referral sources by responding promptly to inquiries, addressing concerns, and delivering exceptional customer service.
• Educate healthcare providers and community partners on home health programs, patient eligibility, referral processes, and available services to increase awareness and appropriate referrals.
• Collaborate with clinical and operational teams to support patient transitions of care, strengthen referral networks, and drive growth while ensuring an outstanding patient and customer experience.

What We're Looking For

• Education: 4 Year / Bachelor's Degree, preferred. Graduate of an accredited school of nursing required.
• Experience: Two years sales and or marketing experience in a health-related field, preferred.
• Licensure/Certification: Current RN licensure in appropriate state, required. Valid Driver's License in appropriate State, required.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.