RN - Clinical Services Liaison - Outpatient & Home Infusion - Lafayette

Ochsner Health; New Orleans (LA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Ochsner Health in New Orleans is seeking an experienced RN to coordinate home infusion and home health care from referral to home setting. You will educate patients and caregivers, assess eligibility for therapy, and partner with hospital case managers and home health agencies to ensure smooth discharge.

The role emphasizes collaboration, clear communication, and the ability to manage changing priorities in a busy clinical environment. A valid RN license and BLS are required; BSN preferred.

Qualifications

• Current RN license in the state of practice.
• Bachelor’s degree in Nursing preferred.
• 3 years nursing experience required.
• Experience with outpatient and home infusion settings preferred.
• Strong communication and data-entry skills.

Responsibilities

• Develops and maintains core therapy and service line admissions through positive referral source relationships.
• Coordinates discharge planning activities for new patient referrals.
• Collaborates with hospital case managers and home health agencies to coordinate care.
• Educates patients and caregivers on therapy and supplies.
• Ensures timely updates and education for referral sources.

Skills

RN licensure

Clinical coordination

Communication skills

Data entry skills

Home infusion knowledge

Attention to detail

Education

Registered Nurse Diploma

Bachelor's degree in Nursing

Tools

Electronic Health Records (EHR)

Microsoft Office

CRM software

Job description

Exceptional care starts with exceptional people.

For us, this is more than a job- it's a calling. It's waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job introduces the full scope of services offered to clinical staff. Ensures the ongoing updates and education for referral sources. Responsible for the successful clinical coordination of care from the referral source into the home setting. Provides and utilizes clinical expertise and skills to assist referral sources and/or patients with: identification of appropriate candidates for home infusion or home health care, identification of the patients or caregivers ability to provide care, patient education and training regarding therapy and supplies. Assumes responsibility for clarifying expectations of care in the home, medication connection at the hospital/facility in order to expedite the discharge into the home setting as needed.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Education

Required -

Registered Nurse Diploma

Preferred -

Bachelor's degree in Nursing

Work Experience

Required -

3 years of Nursing experience

Preferred -

Prior nursing experience in an Outpatient & Home Infusion setting

Certifications

Required -

Current RN License in the state of practice

Basic Life Support (BLS) from the American Heart Association

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information.
• Effective verbal and written communication skills and the ability to present information clearly and professionally.
• Must be proficient with Windows-style applications, various software packages specific to role and keyboard.
• Strong interpersonal skills.
• Knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
• Ability to work with frequent interruptions and changes in priorities.
• Must be able to work in stressful situations, while remaining objective and professional.

Job Duties

• Develops and maintains core therapy and service line admissions through positive referral source relationships.
• Recognizes opportunities for expanding business opportunities with current referral sources/business associates with leadership.
• Evaluates current and future clinical and service needs for new and existing accounts.
• Coordinates in-services and continuing education programs for referral sources and their support staff.
• Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices, etc.) to facilitate the coordination of care for new patient referrals.
• Coordinates and communicates all discharge planning activities for new patient referrals appropriate personnel and referral sources.
• Attends and participates in appropriate office meetings, sales meetings, training programs, regional and national trade shows (prn), and conventions (prn) as directed by leader.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10-20 pounds of force to move objects; occasionally up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or [e-mail]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment with respect to all legally protected classes, including protected veterans and individuals with disabilities.