RN Clinical Service Supervisor for Hospice Services

Four County Health and Rehabilitation; Augusta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

Affinis Hospice in Augusta, GA, seeks an experienced executive to manage the clinical operations of Hospice Services, providing leadership for planning, organizing, coordinating and evaluating day-to-day patient care.

You will supervise the staff nurse, coordinate with the Medical Director, ensure compliant records, staffing, and QA programs, and promote high-quality care for patients and families.

Qualifications

• Plans, develops, directs, organizes, implements, and evaluates clinical services for Hospice.
• Leads and participates in Hospice Services IDG meetings.
• Ensures efficient systems and controls for Hospice clinical operations.
• Collaborates with the Hospice Administrator and Medical Director to plan policies and set performance standards.
• Ensures adequate staffing levels.
• Identifies needs for new hospice programs and coordinates development.
• Coordinates clinical and clerical staff for payroll/billing paperwork.
• Responds to inquiries and referrals.
• Assigns staff to hospice patients.
• Coordinates patient care across service disciplines.
• Acts as liaison between care disciplines.
• Supervises staff nurse and supports the case manager role.
• Collaborates with inpatient staff to implement the Interdisciplinary Plan of Care.
• Ensures timely completion of patient/family information in the on-call log.
• May convene patient care conferences.
• Conducts supervisory visits with caregivers.
• Promotes resource utilization for patients, families and team.
• Educates staff on admission criteria, policies and Hospice philosophy; ensures staff understanding.
• Promotes public awareness through community education/marketing.
• Oversees creation and maintenance of compliant clinical records.
• Implements QA/PI program.
• Participates in service activities locally.
• Identifies education needs and helps develop in-service programs.
• Assumes Administrator duties during absence.
• Promotes system image through servant leadership and open communication.
• Contributes to committees and project work.
• Performs other duties as needed.

Responsibilities

• Plans, develops, directs, organizes, implements, and evaluates clinical services and activities for Hospice Services.
• Leads and participates as an active member in the Hospice Services IDG meetings.
• Ensures that efficient systems, procedures, and controls are established for all Hospice Services clinical operations.
• Works closely with the Administrator for Hospice Services and Medical Director to plan and implement policies and procedures relative to clinical operations and sets standards for all performance objectives.
• Assures that adequate staffing levels are anticipated and maintained.
• Participates in the identification of the need for, and assists in the coordination of, the development of new hospice programs and services.
• Assures effective coordination between Hospice clinical staff and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time frames.
• Responds to all inquiries and referrals to Hospice Services.
• Determines staff assignments and assigns Hospice patients to the appropriate staff.
• Coordinates Hospice patient care by all service disciplines providing care.
• Functions as a liaison between all disciplines providing care.
• Provides direct supervision of the staff nurse providing the hospice care and assists the staff nurse in carrying out the role of the case manager.
• Collaborates with inpatient staff to assure the implementation of the Hospice Services Interdisciplinary Plan of Care during inpatient stays.
• Assures the timely completion of appropriate Hospice Services patient/family information in the on-call communication log.
• May convene Hospice patient care conferences to assure effective provision and coordination of care.
• Makes supervisory visits with Hospice patient caregivers as appropriate.
• Promotes the utilization of all available resources for the benefit of Hospice patients, families, and Team members.
• Educates clinical personnel regarding Hospice admission criteria, policies and procedures, patient care and Hospice philosophy. Ensures that all individuals with direct patient contact are educated in the Hospice philosophy.
• Promotes public awareness of the services provided by the Hospice and the means to access these services through community education and/or marketing activities.
• Responsible for Hospice Services creation, maintenance and protection of accurate and compliant clinical records.
• Responsible for the implementation of Hospice Services professional and clinical services Quality Assessment Performance Improvement program.
• Participates in service related activities within Hospice Services and the community.
• Identifies need for Hospice staff and inpatient staff education and assists in the development of in-service programs for the Interdisciplinary Group.
• Assumes responsibility for the Administrator for Hospice Services during any absence.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

Skills

Hospice operations management

Staff supervision

Interdisciplinary teamwork

Regulatory compliance

Effective communication

Job description

Join us at

Affinis Hospice - a place where you'll be valued, recognized and rewarded for the vital work you do each day. We'll surround you with a strong team and leadership that supports every aspect of your life - both inside and outside of our centers. And you'll get to practice your passion in a non-profit, mission-driven organization that's known for the highest level of care in our communities

Responsible for managing the clinical operations of Hospice Services to include general supervision and responsibility for the planning, organizing, coordination and evaluation of all day-to-day aspects of Hospice patient care. This includes coordination of referrals and patient care related supervisory functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Plans, develops, directs, organizes, implements, and evaluates clinical services and activities for Hospice Services.
• Leads and participates as an active member in the Hospice Services IDG meetings.
• Ensures that efficient systems, procedures, and controls are established for all Hospice Services clinical operations.
• Works closely with the Administrator for Hospice Services and Medical Director to plan and implement policies and procedures relative to clinical operations and sets standards for all performance objectives.
• Assures that adequate staffing levels are anticipated and maintained.
• Participates in the identification of the need for, and assists in the coordination of, the development of new hospice programs and services.
• Assures effective coordination between Hospice clinical staff and clerical staff so that paperwork necessary for payroll and billing is submitted accurately and according to established time frames.
• Responds to all inquiries and referrals to Hospice Services.
• Determines staff assignments and assigns Hospice patients to the appropriate staff.
• Coordinates Hospice patient care by all service disciplines providing care.
• Functions as a liaison between all disciplines providing care.
• Provides direct supervision of the staff nurse providing the hospice care and assists the staff nurse in carrying out the role of the case manager.
• Collaborates with inpatient staff to assure the implementation of the Hospice Services Interdisciplinary Plan of Care during inpatient stays.
• Assures the timely completion of appropriate Hospice Services patient/family information in the on-call communication log.
• May convene Hospice patient care conferences to assure effective provision and coordination of care.
• Makes supervisory visits with Hospice patient caregivers as appropriate.
• Promotes the utilization of all available resources for the benefit of Hospice patients, families, and Team members.
• Educates clinical personnel regarding Hospice admission criteria, policies and procedures, patient care and Hospice philosophy. Ensures that all individuals with direct patient contact are educated in the Hospice philosophy.
• Promotes public awareness of the services provided by the Hospice and the means to access these services through community education and/or marketing activities.
• Responsible for Hospice Services creation, maintenance and protection of accurate and compliant clinical records.
• Responsible for the implementation of Hospice Services professional and clinical services Quality Assessment Performance Improvement program.
• Participates in service related activities within Hospice Services and the community.
• Identifies need for Hospice staff and inpatient staff education and assists in the development of in-service programs for the Interdisciplinary Group.
• Assumes responsibility for the Administrator for Hospice Services during any absence.
• Promotes the image and reputation of the System by exhibiting servant leadership and providing direct and open lines of communication.
• Contributes to the work of committees, workgroups, project management, and other collaborative efforts of the System.
• Performs other duties as necessary to ensure the success of the System.

SKILLS AND ABILITIES

• Requires strong skills in the area of hospice operations, terminal care, knowledge of state and federal hospice care rules and regulations, and management team development. Effective communication and delegation skills are required.
• Must accept responsibility for maintaining clinical practice skills appropriate for the direction and supervision of Hospice's services, learning and implementing the policies and procedures of the Hospice on an on-going basis.
• Ability to meet Hospice's conditions of employment regarding health clearance, and provisions of professional references.
• Transports self to patient's home/facility; may be multiple locations in a workday.
• Thorough knowledge of management and organizational concepts.
• Extensive knowledge of healthcare and long‑term care organizations and their structure.
• Considerable knowledge of laws, rules, and regulations governing human resources management and long‑term care related services and activities.
• Considerable ability to plan and direct s