RN Clinical Liaison

Tier1usa; Garden City (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Tier1usa is looking for a Clinical Liaison to act as a coordinator between internal and external referral sources and our Acute Rehab and Transitional Care Units. This role requires establishing relationships with case managers, physicians, and payors to ensure appropriate patient placements.

The ideal candidate will be a licensed professional with strong communication skills, at least two years of clinical experience, and a background in healthcare sales or marketing.

Qualifications

• Minimum two years of recent clinical care experience.
• Current and valid state licensure in clinical practice area.
• Must exercise sound judgment in a professional context.

Responsibilities

• Coordinate between referral sources and rehab unit operations.
• Perform pre-admission assessments for patient candidacy.
• Develop and maintain business relationships with key referrers.

Skills

Effective verbal, written and persuasive communication skills

Organization and time management

Healthcare sales/marketing experience

Clinical health care specialty knowledge

Education

Licensed Professional in a clinical health care specialty (RN, PT, OT, etc.)

Graduate of an accredited school in clinical specialty

Tools

Electronic medical record navigation

Computer and office equipment usage

Job description

Position: Clinical Liaison – Acute Rehab & Transitional Care Units

Department: Hospital Based

Reports to: Program Director

EnduraCare is committed to providing the best possible clinical care for our patients, creating a positive working environment for our employees and developing successful partnerships with our customers. Rehab and quality service are our passion.

Summary

The Clinical Liaison acts as a coordinator between internal and external referral sources, and hospital based rehabilitation unit operations: Acute Rehab Unit (ARU) and Transitional Care Unit (TCU). The Clinical Liaison is responsible for establishing relationships with Case Managers, Physicians, Payors and other referral sources. The Clinical Liaison will ensure appropriate patient placement through clinical screenings and assessments in collaboration with Case Management, Physicians, Medical Director of Rehab Unit and the interdisciplinary team. Performs pre-admission assessments to determine patient’s candidacy for admissions and assists to facilitate admission to ARU or TCU. Achieves quantifiable objectives set by Enduracare Acute Care management. Calls upon hospital/personnel, physicians, and other potential referral sources to develop and manage key account within a specific geographical territory. Responsible for following CMS guidelines for ARU & TCU admissions, ensuring a complete pre- admission screening process, and management of a database that tracks statistical data for referrals, admissions and follow up.

Environment: Work will be performed primarily indoors at one of our facilities, throughout all areas, including in patient rooms, and on carpeted and/or tiled floors. Work will be performed routinely around other co-workers, healthcare staff, patients, and guests. Due to the nature of facility’s business, worker may be exposed to occasional slippery floors, object on floors, chemicals, sharp objects, hazardous materials and waste (including human), blood borne pathogens, and communicable diseases, as well as high-stress medical and/or life threatening situations.

Responsibilities

• Follows approved organizational and hospital policy and procedures. Utilizes appropriate patient information sources as well as direct communications with other members of the patient’s care team to identify those patients who may need acute or transitional rehab services prior to returning home.
• Performs on-site and off-site review of patients in designated facilities in a timely and thorough manner, so it justifies the admission decision. Pre-admission assessments must include detailed report of hospital course, functional and medical status, projected goals as well as anticipated rehabilitation program. Liaison must demonstrate both critical thinking skills in as well as compliance with all regulatory requirements. Updates to the Pre-admission screening are completed within 48 hours prior to admission to the acute rehab program. Fosters team work throughout the.
• Collaborates with Case Management, Nursing, Physicians and other members of interdisciplinary team regarding complex referrals. Communicates with tact and demonstrates effective problemsolving skills. Assures effective hand off communication to Rehabilitation care givers. Works to ensure any equipment or special needs are communicated for patient upon admission.
• Educates potential patients and families on rehabilitation and benefits of program(s). Clearly communicates to patients, expectations and requirements for participation in program. Offers each patient and family a tour of the rehab unit and distributes collateral materials appropriately.
• Develops and maintains positive business relationships with key referrers internally, as well as externally assigned hospital(s). Provides exceptional customer service by ensuring patient referrals are managed and orchestrated seamlessly. Educates referral sources on rehabilitation programs and differences in levels of care as well as specialization of hospital programs. Functions as a clinical resource to help determine the appropriate level of rehabilitative care for patients. Advises referral sources on rehab admission criteria. Advocates for patient access for rehabilitation.
• Develops and implements strategies to grow market share in core business lines in assigned hospital(s). Works closely with the Program Director as well as Medical Directors of ARU and TCU to promote education programs, meet and greets, and other collaborative meetings in hospitals. Works to achieve strategic and quantifiable goals. Represents hospital as a leader in rehabilitation medicine in the most professional and respectful manner.
• Promotes hospital rehabilitation services and programs to the external community. Is available to assist at health fairs, educational programs, etc.
• Continually strives to improve and develop the Clinical Liaison program, regularly identifying improvements and suggest changes as needed. Supports team members in the hospital and organization.
• Perform other duties as requested.

Qualifications

• Licensed Professional in a clinical health care specialty: RN, Physical Therapy, Occupational Therapy, Speech Language Pathology, or Medical Social Work (MSW).
• Current and valid state licensure in clinical practice area or eligible for state license transfer.
• Graduate of an accredited school in clinical specialty.
• Minimum two years of recent clinical care experience.
• Effective verbal, written and persuasive communication skills.
• Organization, time management, and ability to work with others.
• At least one year experience in healthcare sales/marketing preferred.
• Demonstrated proficiency with computers, software and a variety of office equipment.
• Navigation of electronic medical record.
• Must exercise sound judgment in handling professional/confidential nature of health care sales.

Physical Requirements and Work Environment

• Push, pull, move, and/or lift a minimum of ten (10) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of fifty (50) feet.
• Standing and/or walking for more than four (4) hours per day.
• Bending and/or stooping for more than one (1) hour at a time.
• Sitting for more than two (2) hours at a time.
• Requires consistent computer work with repetitive typing and concentrating on computer screen.

By completing the application, I understand that the job description and its requirements are subject to change. I acknowledge that Management may modify this job description at any time, without advance notice.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other legally protected characteristic.