RN Clinical Liaison

Gentiva; Fremont Township (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Mileage Reimbursement

401(k) with Company Match

Career Advancement Opportunities

Wellness programs

Job summary

Heartland Hospice seeks an experienced Hospice Clinical Liaison to streamline intake and referrals, coordinate admissions, and build strong partnerships with hospitals and care teams. You will visit facilities and discharge planners daily, providing education, compassion, and timely communication to patients and families.

Ideal candidates hold an RN license in the state of employment, 3+ years in hospice, and a BSN is preferred.

Qualifications

• RN license in the state of employment is required.
• Minimum 3 years of hospice experience required.
• BSN with 5+ years hospice experience preferred.

Responsibilities

• Receive and respond to referrals from hospitals, home health, physicians, and other professionals.
• Assess patient eligibility for hospice services by reviewing records and communicating with families.
• Educate patients and families on hospice care and processes with clarity and compassion.
• Complete documentation and coordinate intake and admission ensuring legal and payer requirements.
• Serve as liaison between referral sources and the hospice care team for seamless handoffs.

Skills

Hospice care

Patient assessment

Team coordination

Education & advocacy

Education

RN license

BSN degree

Tools

EMR systems

Job description

Overview

Connect Care. Guide Families. Make Every Day Count.

We are seeking an experienced and compassionate Hospice Clinical Liaison to join our team. In this role, you will ensure that intake and referral processes are completed efficiently and effectively to meet the needs of patients, families, referral sources, and the organization. You will play a vital part in building strong professional relationships, coordinating admissions, and supporting community awareness of hospice services.

Essential Responsibilities

• Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
• Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
• Educate patients and families on what hospice care includes, how it works, and why it matters—providing clarity, reassurance, and compassion
• Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
• Serve as a liaison between referral sources and our hospice care team—ensuring seamless handoffs, clear communication, and rapid response to needs
• Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
• Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

Education

• Licensed Nurse with three to five years of hospice experience required.
• BSN with five or more years of hospice experience preferred.

Experience

• Minimum of three years of hospice experience required.
• Prior experience as a discharge planner, case manager, or educator preferred.

Licenses and Certifications

• Current RN license to practice nursing in the state of employment.
• CPR certification.
• Valid driver’s license and automobile insurance.

Skills And Knowledge

• Strong knowledge of hospice care and the unique needs of patients and families.
• Familiarity with community resources and referral networks.
• Excellent patient assessment and documentation skills.
• Ability to supervise staff, coordinate services, and manage programs effectively.
• Strong communication and interpersonal skills with sensitivity to diverse backgrounds.

Personal Qualities

• Compassion and sensitivity to the needs of terminally ill patients and their families.
• Flexibility to manage a variety of tasks and shifting priorities.
• Professional maturity, collaboration, and tact in working with interdisciplinary teams.
• Ability to influence and educate referral sources, patients, and families.
• Demonstrated commitment to patient advocacy and quality care.

Benefits For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Category: Registered Nurses

Position Type: Full-Time

Company: Heartland Hospice