RN-Clinic Nurse/Call Center Lead - Support Services

UAB Medicine; Birmingham (AL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Educational assistance

Paid time off

Employee assistance and wellness

Paid parental leave

Public Service Loan Forgiveness (PSLF)

Plus more

Job summary

UAB Medicine is seeking a Clinic Nurse – Team Lead to supervise and mentor clinic nursing staff while delivering compassionate patient care. The role emphasizes leadership in training, evaluating competencies, and guiding daily operations within the clinic and call center.

The incumbent will triage patient calls, schedule appointments, and support clinical decisions under physician direction, ensuring high-quality care across our Alabama-based facilities.

Qualifications

• Associate's degree in Nursing required.
• Two years of related nursing experience required.
• Current RN license by the Alabama Board of Nursing required.
• Current CPR certification required or obtained within 30 days.

Responsibilities

• Lead and train clinic nursing staff in supervision areas and processes.
• Provide patient care using the nursing process (assessment, planning, intervention, evaluation).
• Triage calls, schedule appointments, and support safe clinical decisions under physician direction.

Job description

Position Overview

Shifts: Full-time, AM

Schedules: Monday - Friday

Entity: UA Health Services Foundation

Benefits and perks available for eligible positions include:

• robust educational assistance programs
• generous paid time off
• employee assistance and wellness programs
• paid parental leave
• qualifying employer for the Public Service Loan Forgiveness (PSLF) Program
• plus more.

Job Description

As a Clinic Nurse –Team Lead, leadership skills are necessary in addition to technical skills. Leadership skills should consist of having the ability to train new individuals within their area of supervision for all required functions, work progress, and operations. They should be able to carry out all duties connected to evaluation, competencies. A Clinic Nurse –Team Lead should be able to guide all staff as well as complete all activities described below.

The Clinic Nurse/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The Clinic Nurse/Call Center delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. Clinic Nurse/Call Center is responsible for accurately and efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients’ health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients’ physician.

Qualifications

Associate's degree in Nursing and two (2) years of related experience required. Work experience may NOT substitute for education requirement. Currently licensed or eligible to be licensed as a Registered Nurse (RN) by the Alabama Board of Nursing required. Current Cardiopulmonary Resuscitation (CPR) certification required or must be obtained within thirty (30) days.

Why Work at UAB Medicine

We are UAB Medicine, Alabama’s largest and most comprehensive health system, recognized nationally for delivering world-class patient care, pioneering research, and cutting‑edge medical education. We proudly serve more than 1.2 million patients each year – from every county in Alabama, all 50 states, and many countries around the world. Our network spans numerous hospitals, emergency departments, more than 67 other sites of care, and a team of over 3,100 physicians. Our key facilities include UAB Hospital – ranked the No. 1 hospital in Alabama by U.S. News & World Report and home to the state’s first ACS‑verified Level I adult trauma center and only Magnet‑designated hospital – along with UAB Hospital‑Callahan Eye and five UAB St. Vincent’s hospitals serving central Alabama.

UAB Medicine offers careers across a wide range of practice environments, from our internationally renowned academic medical center and award‑winning community hospitals to our primary and specialty care clinics across the state. Whether you’re seeking the fast‑paced learning environment of a tertiary care setting or the close‑knit environment of a community facility, there’s a place for you on our team where you can become part of a mission‑driven organization committed to delivering life‑changing care. With nearly every medical specialty represented and unlimited opportunities for growth, you’ll find the right fit for your skills and career goals. We care for you by offering comprehensive, industry‑leading benefit packages to support the individual preferences and circumstances of our diverse staff.