RN, Clinic - Nantucket

massgeneralbrigham; Nantucket (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Mass General Brigham is seeking an experienced Registered Nurse to support medical providers in an ambulatory care setting at Nantucket Cottage Hospital. The role involves working alongside physicians, hospital leadership, and care teams to ensure delivery of high-quality patient care and may include supervision of medical assistants.

The RN will participate in daily operations, maintain patient safety, and ensure HIPAA compliance while providing patient education and coordinating care plans.

Qualifications

• Licensed RN in good standing.
• HIPAA compliant and privacy aware.
• Experience administering immunizations is a plus.
• Ability to educate patients by phone and in person.

Responsibilities

• Support medical providers in ambulatory care to deliver patient-centered care.
• Oversee daily operations of office and supervise medical assistants as needed.
• Handle patient calls and schedule appointments; provide health information.
• Document and update patient records in the EHR; ensure data accuracy.
• Participate in morning huddle and coordinate care across teams.
• Maintain infection control practices and comply with policies.

Skills

RN license

HIPAA compliance

EMR/EHR proficiency

Immunizations administration

Patient education

Tools

EMR/EHR software

Job description

Site: Nantucket Cottage Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The RN is a licensed professional who supports medical providers in delivering of patient and family centered health care in an ambulatory care setting. The nurse reports to the Nurse Director and is responsible for working side by side with the providers, hospital leadership, and health care team to oversee the delivery of quality patient care through the daily operations of the office, which may include the supervision of the medical assistants (MA).

Qualifications

Essential Job Duties and Responsibilities

• As a registered nurse, participates in the day-to-day clinical activities to ensure a patient focused, quality environment of care is delivered and maintained. Ensures compliance with NCH/NCMG best practices and policies.
• Maintains a safe environment for patients/family members/staff.
• Collaborates with Practice Supervisor, Practice Director, Clinical Nurse Director, Community Affiliate Practices, and hospital leadership to identify current and future practice needs. Participates in the development of work plans and implements changes to support the primary care and specialty models. Participates in special projects, as assigned.
• Promotes an environment that is sensitive to the culturally diverse needs of patients and staff.
• Facilitates and develops a positive working relationship among departments of the MGH/NCMG and NCH.
• Complies with and monitors adherence to HIPAA policies and procedures related to management of protected health information.
• Creates and maintains policies, procedures, and guidelines related to practice operations, including those related to point-of-care testing, new medications and therapies, and patient flow. Monitors adherence to policies.
• Serves as departmental resource for preparation for Joint Commission and other regulatory site visits. Ensures the environment of care is maintained.
• Implements quality measures as directed by MGH/NCMG and NCH Quality teams. Participates in government and private insurers programs to ensure practice flow supports quality goals.
• Meets hand hygiene and other infection control practices.
• Maintains necessary clinical skills through self-directed clinical practice and self-examination as required to maintain licensure.
• All other related duties to support the optimal functioning of the NCMG & Specialty offices as assigned.

Specific Job Duties and Responsibilities

Responsible for handling calls from patients and/or patient representative who are seeking medical information and/or medical attention. Facilitates scheduling of appointments as the patient's condition requires, answer questions and provide health education to patients on the phone who have questions about their care.

• Participates in daily "morning huddle," proactively identifying clinical care, concerns, and needs for patient's/families scheduled for the day.
• Helps facilitate the processing of medication refills.
• Conducts patient call-backs/follow-up calls within a timely manner and documents the interaction within the EHR.
• Supports the office team with obtaining required medical records/consults/test results.
• Completes medical and treatment pre-authorizations in a timely manner.
• Helps make referral to outside institutions if clinical expertise is needed.
• Assists the providers and other office staff with scheduling patients for required medical appointments, utilizing EMR, and other available scheduling systems.
• Assists the provider as needed with EMR inbasket management.
• Administers immunizations within established practice guidelines.
• Completion of a pre-visit comprehensive assessment, intake, and history of new patients.
• Rooming patients and preparing the patient and room for the provider, to include the following: Gathering of all appropriate supplies.
• Opening the clinical record using the appropriate template.
• Review and documentation of all relevant clinical information in each patient's records, to include: Chief complaint/reason for visit/nursing assessment.
• Current and past medications (medication reconciliation).
• Relevant patient, family, and social history (including smoking status).
• Health Maintenance status/requirements.
• Nursing care provided.
• Vaccine status and administration.
• Vital signs.
• Fall screening for patients >65.
• Review and document allergies.
• Ensure patient's choice of pharmacy is noted.
• Completion of screening and evaluation forms (PEDS and Post-Partum Screenings).
• Review PROMS questionnaire.
• Confirm all appropriat