RN Clinic Administrator

Valor Healthcare, Inc.; Sherman (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

Valor Healthcare, Inc. is seeking a RN Clinic Administrator to oversee all operational aspects of a CBOC. The role focuses on day-to-day clinic management, service excellence for veterans, and performance in enrollment and cost control.

The candidate will lead clinical and administrative teams, ensuring quality, compliance, and strong relationships with VA partners. This position requires RN licensure and healthcare leadership experience in a government or healthcare setting.

Qualifications

• Two years of healthcare management experience required.
• RN license/registration in the state where the clinic is located.
• Current license as a registered nurse.
• Minimum four years of RN experience.
• Strong written and verbal communication skills.
• Ability to manage multiple levels of staff and operations.
• Proficiency with Word and Excel.
• Excellent organizational skills and prioritization.
• Ability to resolve issues and coordinate with VA partners.

Responsibilities

• Oversee day-to-day clinic operations and ensure clinical quality and customer service.
• Ensure excellent service to veterans in person and by phone, and support colleagues and visitors.
• Manage clinic financial performance with a focus on enrollment and cost containment.
• Lead growth initiatives and market penetration in the clinic catchment area.
• Recruit, coach, and retain staff; uphold key competencies and performance standards.
• Coordinate with VA partners and keep leadership informed of significant issues.
• Drive new initiatives supporting clinic success and operations.

Skills

Healthcare management

Leadership

Communication

Customer service

Problem solving

Strategic thinking

Education

RN degree (BSN/ADN/Diploma)

Graduate nursing degree preferred

Tools

Word

Excel

Job description

Valor Healthcare, Inc.

Description

This position is CONTINGENT upon contract award, client approval, completion of a favorable background investigation, and the ability to obtain and maintain a Public Trust / High Risk clearance.

About Valor Healthcare

Valor Healthcare is a veteran- and physician-led provider of healthcare services for deserving, resilient patriots including those who serve or have served in the military as well as those who devote their careers to government service. We aim to deliver high-quality care in a way that upholds the health of our nation's greatest asset: its people. Valor works hard to earn the trust of those who have faith in us to care for them with respect and through methods that lead to superior clinical outcomes.

Valor is different because of our people

• Our leadership team is comprised of veterans, clinicians, and business leaders dedicated to providing exceptional care and world-class patient experience.
• Many of our colleagues have patriots in their families or are patriots themselves, building a company culture and commitment to customer service that is second to none.

Position Overview

As a RN Clinic Administrator with Valor, you will be responsible for all operational aspects of their individual CBOC. This position is significantly tactical with the day-to-day operations of the clinic.

Core Responsibilities

• Manage day to day clinic operations, ensure clinical quality expectations are met, provide exceptional customer service and partner with the Clinic Medical Director.
• Ensure all colleagues provide excellent customer service to each veteran, both in person and over the phone, as well as to fellow colleagues and clinic visitors.
• Manage the clinic's financial performance with specific emphasis on revenue growth through enrollment and non-personnel cost containment.
• Manage growth strategy of new enrollees to the clinic and expand market penetration in the clinic's catchment area. This includes participation in various outreach events.
• Proactively manage veteran enrollment and retention and ensure no veteran exceeds their annual vesting visit date.
• Maintain staffing levels consistent with veteran enrollment, contract terms, and to ensure maximum efficiency.
• Review and analyze reporting, including clinical quality metrics, financial reports, staffing levels and other relevant information.
• Emphasize attracting, coaching, mentoring, and retaining talent through excellent communication, training, enforcing key competencies and performance management, when required.
• Develop and maintain a positive, collaborative working relationship with our VA partners, ensuring that the Regional Director is kept informed of any significant issues.
• Innovate, embrace, and support new initiatives, whether clinical or operational, and execute on key strategic initiatives that drive the success of the Valor business.

Requirements

• Two years healthcare management experience required; government healthcare environment preferred.
• RN requirements (dependent on specific VA contract requirements):
• Baccalaureate degree, associate degree or diploma certificate in registered nursing, graduate degree preferred.
• Current license or certification as a registered nurse from the state in which the clinic is located.
• Minimum four years' experience as a registered nurse
• Excellent written and verbal communication skills are required, both in person and over the phone.
• Ability to manage, both up and down
• Energetic and optimistic demeanor
• Strong service mentality and a focus on achieving all aspects of defined service standards.
• Proficient in computer applications such as Word and Excel
• Strong organizational skills
• Ability to coordinate and prioritize multiple tasks and work on multiple projects/tasks simultaneously in a fast-paced environment without direct supervision.
• Ability to identify areas of opportunity, develop a plan of action to improve, implement and evaluate plan effectively.
• Ability to resolve colleague, client and patient issues in an effective and timely manner.
• Current certification in Basic Life Support
• This is considered a safety sensitive position.

For ADN/BSN programs the two accepted accreditation agencies are:

• Accreditation Commission for Education in Nursing (ACEN)
• Commission on Collegiate Nursing Education (CCNE)

Final compensation will be based on relevant factors including work experience, skills, certifications, and internal equity.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

A credit check will be conducted for final candidates as part of the hiring process.