RN Client Care Advisor

Alumni Ventures; Santa Rosa (CA); On-site; USD 95,000 - 110,000; Full time

Job summary

Alumni Ventures is seeking an RN Client Care Advisor to guide families in navigating care decisions for their loved ones. This role emphasizes consultative sales and care coordination, ensuring families receive appropriate care plans tailored to their needs.

The successful candidate will maintain strong relationships, conduct reassessments, and collaborate across teams to promote client satisfaction and retention. The position requires significant fieldwork in Santa Rosa, CA, with a competitive salary of $95,000 plus commissions, potentially reaching $110,000 annually.

Qualifications

• 1+ year of experience in a consultative, client-facing role.
• Demonstrated ability to guide clients through decisions and drive measurable outcomes.
• Strong relationship management skills.

Responsibilities

• Conduct high-quality consultations to guide families in care choices.
• Ensure smooth onboarding experience for families.
• Stay connected to clients for ongoing care adjustments.

Skills

Consultative sales

Care coordination

Client relationship management

Empathy

Strong judgment

Education

Valid California license as a Registered Nurse (RN)

Background in Healthcare Administration or Social Work preferred

Tools

CRM systems

Microsoft Office

Salesforce

Job description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in‑home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role

The RN Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.

You will lead high‑quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement.

Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance.

Success in this role is measured by consult‑to‑start conversion, client satisfaction, and long‑term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence.

This role includes significant time in the field, including in‑person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after‑hours situations.

Travel and Compensation

Travel: ~75% time in the field across the Santa Rosa and Sonoma County area, with reliable transportation and flexibility for occasional evenings/weekends.

Compensation: Salary of $95,000 plus uncapped monthly commissions for expected annual on‑target earnings of $110,000.

About the Team

Honor’s Owned & Operated (O&O) team runs company‑owned Home Instead markets, serving clients directly while also helping shape how care is delivered across the broader network. O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely. Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale. It’s a fast‑moving environment that blends hands‑on impact with the chance to help define the future of home care with Honor.

Key Responsibilities

• Own consult‑to‑start conversion by conducting high‑quality consultations and proactively guiding families to timely decisions
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
• Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
• Partner cross‑functionally with scheduling, operations, and Care Pros to ensure consistent, high‑quality service delivery
• Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
• Contribute to referral relationship growth and local market reputation as needed

Qualifications

• 1+ year of experience in a consultative, client‑facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
• Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
• Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
• Experience owning measurable client outcomes. Examples include consult‑to‑start conversion, client retention, service adoption, or other performance metrics.
• Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
• Ability to partner cross‑functionally to deliver services effectively and resolve execution challenges
• Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
• Operational discipline, including managing follow‑up, tracking performance, and maintaining accurate records
• Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends.
• Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred
• Licensure: Valid California license as a Registered Nurse (RN) or compact state licensure.

Leadership Principles

• Relentlessly Focus on Clients: Client Care Advisors start with the client and work backward. They prioritize decisions that improve the client experience, ensure clarity during consultations, and protect service quality over time. Every recommendation, follow‑up, and reassessment is grounded in what will best serve the client and their family.
• Always Push: Client Care Advisors set a high bar for consult quality, conversion, and retention. They do not settle for incomplete discovery, passive follow‑up, or preventable churn. They continuously raise their own standard of performance and look for ways to improve outcomes.
• Build Trust: CCAs earn credibility quickly with families navigating sensitive and emotional decisions. They communicate clearly, follow through on commitments, and handle complex situations with integrity and respect. Trust is the foundation of conversion, retention, and long‑term partnership.
• GSD (Get Stuff Done): CCAs make measurable progress. They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised. They are action‑oriented and accountable for results, not just effort.

Equal Opportunity Employer

Honor is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.