RN - Centralized Triage

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 68,000 - 86,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Centralized Nurse Triage - RN to perform telephone assessments for pediatric patients under physician supervision. The role requires accurate histories, clear communication, and appropriate disposition with education for home care.

Strong computer skills and EPIC scheduling experience are valued. Virginia RN licensure or Compact State license is required, along with CPR certification within 45 days of hire.

Qualifications

• Virginia RN license or Compact State license is required.
• CPR certification required within 45 days of hire.
• Experience with pediatric telephone-based assessment and triage.
• Proficient computer and data entry skills; scheduling experience preferred.

Responsibilities

• Perform telephone assessment of pediatric patients using established guidelines.
• Take accurate histories including medical history, medications, and allergies.
• Determine chief complaint and provide disposition, advice and education.
• Provide reassurance and direction to callers and follow up per policy.
• Maintain compliance with laws, policies and regulatory requirements.

Skills

Telephone assessment

Nursing theory

Clinical experience

Pediatric care

Communication skills

EPIC scheduling

Education

Accredited School of Nursing diploma

Tools

EPIC scheduling

Job description

• The Centralized Nurse Triage - RN is responsible for performing successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols within the scope of practice and under the clinical guidance/supervision of the Medical Director/ Physician. Reports to designated manager.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Performs successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols and within the scope of practice.
• Efficiently takes an accurate history, including pertinent medical history such as chronic medical conditions, current medication, past hospitalizations and surgeries, and medication allergies.
• Determines chief complaint and provides appropriate disposition; provides pertinent advice and education.
• Provides reassurance and direction to the caller.
• Provides appropriate teaching and reinforcement of home care advice.
• Completes necessary follow up as needed per policy.
• Follows laws, policies, and regulatory requirements governing healthcare services and practices.
• Performs other duties as assigned.
• LICENSES AND/OR CERTIFICATIONS
• Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license required.
• CPR Training required and/or must be obtained within 45 days of hire.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Professional knowledge of nursing theory and practice at a level normally acquired through the completion of an accredited School of Nursing.
• One to two years of clinical experience required.
• Medical office or ED experience preferred.
• Pediatric experience preferred.
• Professional knowledge of nursing theory and practice.
• Knowledge of telephone-based clinical assessment techniques and telephone triage protocols.
• Ability to effectively gather and exchange information in both oral and written communications to coordinate services and multiple schedules based on physician preferences and guidelines.
• Proficient computer and data entry skills required.
• Ability to utilize scheduling software (e.g. EPIC) and maintain updated schedules.
• Superior time management and organization skills.
• Basic computer knowledge, comfortable with different programs, private home office with adequate cable modem/broadband access required.
• Ability to work flexible shifts.
• Ability to travel.
• Submission and approval of Telecommuting request form required for designated telecommuting departments.
• WORKING CONDITIONS
• Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.

Summary

• GENERAL SUMMARY
• The Centralized Nurse Triage - RN is responsible for performing successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols within the scope of practice and under the clinical guidance/supervision of the Medical Director/ Physician. Reports to designated manager.
• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Performs successful telephone assessment of a pediatric patient’s condition using established guidelines/protocols and within the scope of practice.
• Efficiently takes an accurate history, including pertinent medical history such as chronic medical conditions, current medication, past hospitalizations and surgeries, and medication allergies.
• Determines chief complaint and provides appropriate disposition; provides pertinent advice and education.
• Provides reassurance and direction to the caller.
• Provides appropriate teaching and reinforcement of home care advice.
• Completes necessary follow up as needed per policy.
• Follows laws, policies, and regulatory requirements governing healthcare services and practices.
• Performs other duties as assigned.
• LICENSES AND/OR CERTIFICATIONS
• Current Virginia state license as a Registered Nurse or Registered Nurse holding a valid Compact State license required.
• CPR Training required and/or must be obtained within 45 days of hire.
• MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS
• Professional knowledge of nursing theory and practice at a level normally acquired through the completion of an accredited School of Nursing.
• One to two years of clinical experience required.
• Medical office or ED experience preferred.
• Pediatric experience preferred.
• Professional knowledge of nursing theory and practice.
• Knowledge of telephone-based clinical assessment techniques and telephone triage protocols.
• Ability to effectively gather and exchange information in both oral and written communications to coordinate services and multiple schedules based on physician preferences and guidelines.
• Proficient computer and data entry skills required.
• Ability to utilize scheduling software (e.g. EPIC) and maintain updated schedules.
• Superior time management and organization skills.
• Basic computer knowledge, comfortable with different programs, private home office with adequate cable modem/broadband access required.
• Ability to work flexible shifts.
• Ability to travel.
• Submission and approval of Telecommuting request form required for designated telecommuting departments.
• WORKING CONDITIONS
• Expected to work in a patient care environment with minimal exposure to environmental hazards such as, but not limited to, excessive noise, dust, or extremes in temperatures. Exposure to communicable diseases and moderately adverse working conditions due to the need to perform certain patient care activities can be expected.
• PHYSICAL REQUIREMENTS
• Click here to view physical requirements.

Additional Information

• CHKDHS is an Equal Opportunity Employer.
• Equal Employment Opportunity is the Law - click here for more information
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, gender identity, national origin, sexual orientation, veteran status, or any other status protected by federal, state, or local law. If assistance is needed, please reach out to us at [e-mail]